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B777 cabin crew encounters a passenger smoking in the aft lavatory and has security meet the aircraft at the gate.
| Attributes | |
| ACN | 693437 |
| Time | |
| Date | 200604 |
| Place | |
| Locale Reference | atc facility : zzzz.artcc |
| State Reference | FO |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : pacific |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 42 flight attendant time total : 42 flight attendant time type : 95 |
| ASRS Report | 693437 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger smoked in lavatory on inbound flight. She did so again on her return to rjaa. She threatened the crew; threw the cigarettes; matches; passport and credit cards on the floor of the galley. She refused to take her seat even though the seatbelt sign was on. Smoking passenger convinced another passenger to check her luggage under that passenger's name. Police met flight. Other behavior included taking pictures of crew; and another sleeping passenger; going to a lavatory that was occupied; banging on the door; and turning the handle. To prevent a recurrence; once a passenger smokes on an aircraft in the lavatory; they should be banned from flying on an airline ever again. If there was a fire; no land was close enough to land. This woman will continue to smoke on airplanes if allowed to fly. FAA should fine passenger.
Original NASA ASRS Text
Title: B777 CABIN CREW ENCOUNTERS A PAX SMOKING IN THE AFT LAVATORY AND HAS SECURITY MEET THE ACFT AT THE GATE.
Narrative: PAX SMOKED IN LAVATORY ON INBOUND FLT. SHE DID SO AGAIN ON HER RETURN TO RJAA. SHE THREATENED THE CREW; THREW THE CIGARETTES; MATCHES; PASSPORT AND CREDIT CARDS ON THE FLOOR OF THE GALLEY. SHE REFUSED TO TAKE HER SEAT EVEN THOUGH THE SEATBELT SIGN WAS ON. SMOKING PAX CONVINCED ANOTHER PAX TO CHK HER LUGGAGE UNDER THAT PAX'S NAME. POLICE MET FLT. OTHER BEHAVIOR INCLUDED TAKING PICTURES OF CREW; AND ANOTHER SLEEPING PAX; GOING TO A LAVATORY THAT WAS OCCUPIED; BANGING ON THE DOOR; AND TURNING THE HANDLE. TO PREVENT A RECURRENCE; ONCE A PAX SMOKES ON AN ACFT IN THE LAVATORY; THEY SHOULD BE BANNED FROM FLYING ON AN AIRLINE EVER AGAIN. IF THERE WAS A FIRE; NO LAND WAS CLOSE ENOUGH TO LAND. THIS WOMAN WILL CONTINUE TO SMOKE ON AIRPLANES IF ALLOWED TO FLY. FAA SHOULD FINE PAX.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.