Narrative:

An E170 checked on sbound at FL340. Shortly thereafter; it requested FL380. I had 1 aircraft leaving my sector nwbound at FL350. I climbed the E170 to FL360; but amended its altitude to FL340 when it became apparent lateral separation was not going to work. I called traffic to the E170 and told it to be level in less than 1 min to ensure lateral separation. The pilot read back the clearance correctly; but continued to FL355; and separation was then lost. Contributing to this situation was the volume of traffic at that sector; and the poor frequencys there. I turned the E170 to an eastbound heading; but separation was still lost. Also; our facility currently uses 'mandatory' d-sides; which creates complacency and fatigues controllers; and creates an environment which can be overly distracting.

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Original NASA ASRS Text

Title: ZDC CTLR EXPERIENCED OPERROR AT FL350 WHEN ACFT WAS ISSUED CLB CLRNC THROUGH OCCUPIED ALT.

Narrative: AN E170 CHECKED ON SBOUND AT FL340. SHORTLY THEREAFTER; IT REQUESTED FL380. I HAD 1 ACFT LEAVING MY SECTOR NWBOUND AT FL350. I CLBED THE E170 TO FL360; BUT AMENDED ITS ALT TO FL340 WHEN IT BECAME APPARENT LATERAL SEPARATION WAS NOT GOING TO WORK. I CALLED TFC TO THE E170 AND TOLD IT TO BE LEVEL IN LESS THAN 1 MIN TO ENSURE LATERAL SEPARATION. THE PLT READ BACK THE CLRNC CORRECTLY; BUT CONTINUED TO FL355; AND SEPARATION WAS THEN LOST. CONTRIBUTING TO THIS SITUATION WAS THE VOLUME OF TFC AT THAT SECTOR; AND THE POOR FREQS THERE. I TURNED THE E170 TO AN EBOUND HEADING; BUT SEPARATION WAS STILL LOST. ALSO; OUR FACILITY CURRENTLY USES 'MANDATORY' D-SIDES; WHICH CREATES COMPLACENCY AND FATIGUES CTLRS; AND CREATES AN ENVIRONMENT WHICH CAN BE OVERLY DISTRACTING.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.