Narrative:

During pushback at dfw I could tell we had a new person pushing the airplane as I could hear her being coached on what to say; etc. All appeared normal although extremely slow on the pushback and the pushback person was clearly not understanding me or the person coaching her. I then heard screaming to the point I almost shut down both engines because I thought she had either been run over or worse she had somehow been sucked into an engine! I cannot describe the horrible thoughts and feelings that went through my mind other than to say I then made visual contact with someone on the left side of the airplane and then heard with great difficulty that they were disconnecting the tow bar. Recently I spoke to the FAA on my jumpseat and he described in great detail about the mechanic who went through the #2 engine. The scream that I heard today made me wonder did I kill someone or did she get crushed because we are training people who obviously don't know what they are doing? This was the most scared I have been as a pilot in nearly 30 yrs of flying airplanes. I would love to go into more detail as to why this has happened; but senior management knows about the outsourcing that is going on and someone is going to be killed; it is just a matter of time before it happens and I just pray that it does not happen on my watch!

Related reports:

Google
 

Original NASA ASRS Text

Title: A B737-500 CREW WAS BEING PUSHED BACK FROM THE GATE IN DFW BY A TRAINEE TUG DRIVER WHO FAILED TO FOLLOW PROPER PROCS.

Narrative: DURING PUSHBACK AT DFW I COULD TELL WE HAD A NEW PERSON PUSHING THE AIRPLANE AS I COULD HEAR HER BEING COACHED ON WHAT TO SAY; ETC. ALL APPEARED NORMAL ALTHOUGH EXTREMELY SLOW ON THE PUSHBACK AND THE PUSHBACK PERSON WAS CLRLY NOT UNDERSTANDING ME OR THE PERSON COACHING HER. I THEN HEARD SCREAMING TO THE POINT I ALMOST SHUT DOWN BOTH ENGS BECAUSE I THOUGHT SHE HAD EITHER BEEN RUN OVER OR WORSE SHE HAD SOMEHOW BEEN SUCKED INTO AN ENG! I CANNOT DESCRIBE THE HORRIBLE THOUGHTS AND FEELINGS THAT WENT THROUGH MY MIND OTHER THAN TO SAY I THEN MADE VISUAL CONTACT WITH SOMEONE ON THE L SIDE OF THE AIRPLANE AND THEN HEARD WITH GREAT DIFFICULTY THAT THEY WERE DISCONNECTING THE TOW BAR. RECENTLY I SPOKE TO THE FAA ON MY JUMPSEAT AND HE DESCRIBED IN GREAT DETAIL ABOUT THE MECH WHO WENT THROUGH THE #2 ENG. THE SCREAM THAT I HEARD TODAY MADE ME WONDER DID I KILL SOMEONE OR DID SHE GET CRUSHED BECAUSE WE ARE TRAINING PEOPLE WHO OBVIOUSLY DON'T KNOW WHAT THEY ARE DOING? THIS WAS THE MOST SCARED I HAVE BEEN AS A PLT IN NEARLY 30 YRS OF FLYING AIRPLANES. I WOULD LOVE TO GO INTO MORE DETAIL AS TO WHY THIS HAS HAPPENED; BUT SENIOR MANAGEMENT KNOWS ABOUT THE OUTSOURCING THAT IS GOING ON AND SOMEONE IS GOING TO BE KILLED; IT IS JUST A MATTER OF TIME BEFORE IT HAPPENS AND I JUST PRAY THAT IT DOES NOT HAPPEN ON MY WATCH!

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.