A flight crew departing clt turns wrong way on departure from runway 36R.

Attributes
ACN	707389
Time
Date	200608
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : clt.airport
State Reference	NC
Altitude	agl single value : 400
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tower : clt.tower
Operator	common carrier : air carrier
Make Model Name	A320
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	climbout : initial
Route In Use	departure sid : pan6
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : cfi
Experience	flight time total : 12000 flight time type : 3000
ASRS Report	707389
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	non adherence : clearance other spatial deviation
Independent Detector	other controllera
Resolutory Action	controller : issued new clearance flight crew : returned to intended or assigned course
Consequence	faa : reviewed incident with flight crew
Supplementary
Problem Areas	Company Airspace Structure Flight Crew Human Performance
Primary Problem	Flight Crew Human Performance

Narrative:

I guess it really started when our company changed commercial chart suppliers. More on this later. We diverted to clt with a pressurization problem. 5 hours later our maintenance control through contract maintenance started to sign off our logbook. We started our APU only to see a message 'low oil' which allows 10 hour of use. Our maintenance told contract maintenance to MEL the entire APU! We thought that we would get runway 36L for departure. The first officer set up our FMS and dialed in a 330 degree heading for runway 36L. After pushback we had to do an extra QRH procedure to 'xbleed' our second engine due to an APU out! Now with our attention diverted from normal; we were given runway 36R! We continued our taxi to runway 36R. Now to the charts; unlike previous supplier; 'all' the departures are on 1 chart. I had the pictorial open to make sure of our route. One has to really look hard to make sure of the correct departure! On takeoff at 400 ft we started to turn to 330 degrees. Within 5 degrees the tower caught it and told us to turn to 025 degrees. We switched to departure and told to call the tower on landing. We explained what happened and they said no problem! The rtes and headings are only on a text page! Our company switched to save money! At no time did we get any alerts for conflicting traffic. A good corrective action would be to go back to previous supplier; which most pilots have been using for 20+ yrs!

Original NASA ASRS Text

Title: A FLT CREW DEPARTING CLT TURNS WRONG WAY ON DEP FROM RWY 36R.

Narrative: I GUESS IT REALLY STARTED WHEN OUR COMPANY CHANGED COMMERCIAL CHART SUPPLIERS. MORE ON THIS LATER. WE DIVERTED TO CLT WITH A PRESSURIZATION PROB. 5 HRS LATER OUR MAINT CTL THROUGH CONTRACT MAINT STARTED TO SIGN OFF OUR LOGBOOK. WE STARTED OUR APU ONLY TO SEE A MESSAGE 'LOW OIL' WHICH ALLOWS 10 HR OF USE. OUR MAINT TOLD CONTRACT MAINT TO MEL THE ENTIRE APU! WE THOUGHT THAT WE WOULD GET RWY 36L FOR DEP. THE FO SET UP OUR FMS AND DIALED IN A 330 DEG HDG FOR RWY 36L. AFTER PUSHBACK WE HAD TO DO AN EXTRA QRH PROC TO 'XBLEED' OUR SECOND ENG DUE TO AN APU OUT! NOW WITH OUR ATTN DIVERTED FROM NORMAL; WE WERE GIVEN RWY 36R! WE CONTINUED OUR TAXI TO RWY 36R. NOW TO THE CHARTS; UNLIKE PREVIOUS SUPPLIER; 'ALL' THE DEPS ARE ON 1 CHART. I HAD THE PICTORIAL OPEN TO MAKE SURE OF OUR RTE. ONE HAS TO REALLY LOOK HARD TO MAKE SURE OF THE CORRECT DEP! ON TKOF AT 400 FT WE STARTED TO TURN TO 330 DEGS. WITHIN 5 DEGS THE TWR CAUGHT IT AND TOLD US TO TURN TO 025 DEGS. WE SWITCHED TO DEP AND TOLD TO CALL THE TWR ON LNDG. WE EXPLAINED WHAT HAPPENED AND THEY SAID NO PROB! THE RTES AND HDGS ARE ONLY ON A TEXT PAGE! OUR COMPANY SWITCHED TO SAVE MONEY! AT NO TIME DID WE GET ANY ALERTS FOR CONFLICTING TFC. A GOOD CORRECTIVE ACTION WOULD BE TO GO BACK TO PREVIOUS SUPPLIER; WHICH MOST PLTS HAVE BEEN USING FOR 20+ YRS!

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.