Narrative:

Passenger approached first class and demanded a beer. This occurred before the service had begun and we were experiencing turbulence. He said he had been treated poorly in the airport due to being of foreign descent. He then went back to his seat and I brought him a beer when it was safe. I didn't have contact with him again until the last hour of the flight when he crossed into first class requesting another beer. The #5 flight attendant told him to return to his seat; that he wasn't supposed to cross into first class. He then proceeded to the back galley where he was requesting a beer. The #5 flight attendant approached him and told him he wasn't going to get another beer. At this point; I was in the forward galley and I could see the back galley and see this man yelling and pointing his finger at the #5 flight attendant. He was getting as close as he could with his fists clenched. About this time; a passenger comes out of the lavatory (a retired policeman) and intervenes and requests that the passenger return to his seat. He did and there wasn't another disturbance. We had a company pilot on board who was aware of the situation and keeping an eye on the passenger as well as the retired policeman. This particular passenger was an angry individual who used the excuse of his nationality to spiral out of control. I felt he was very threatening to our safety as well as other passenger.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPTS DISRUPTIVE BEHAVIOR BY UNRULY PAX. A RETIRED POLICEMAN HELPED DEFUSE THE PROBLEM.

Narrative: PAX APCHED FIRST CLASS AND DEMANDED A BEER. THIS OCCURRED BEFORE THE SVC HAD BEGUN AND WE WERE EXPERIENCING TURB. HE SAID HE HAD BEEN TREATED POORLY IN THE ARPT DUE TO BEING OF FOREIGN DESCENT. HE THEN WENT BACK TO HIS SEAT AND I BROUGHT HIM A BEER WHEN IT WAS SAFE. I DIDN'T HAVE CONTACT WITH HIM AGAIN UNTIL THE LAST HR OF THE FLT WHEN HE CROSSED INTO FIRST CLASS REQUESTING ANOTHER BEER. THE #5 FLT ATTENDANT TOLD HIM TO RETURN TO HIS SEAT; THAT HE WASN'T SUPPOSED TO CROSS INTO FIRST CLASS. HE THEN PROCEEDED TO THE BACK GALLEY WHERE HE WAS REQUESTING A BEER. THE #5 FLT ATTENDANT APCHED HIM AND TOLD HIM HE WASN'T GOING TO GET ANOTHER BEER. AT THIS POINT; I WAS IN THE FORWARD GALLEY AND I COULD SEE THE BACK GALLEY AND SEE THIS MAN YELLING AND POINTING HIS FINGER AT THE #5 FLT ATTENDANT. HE WAS GETTING AS CLOSE AS HE COULD WITH HIS FISTS CLENCHED. ABOUT THIS TIME; A PAX COMES OUT OF THE LAVATORY (A RETIRED POLICEMAN) AND INTERVENES AND REQUESTS THAT THE PAX RETURN TO HIS SEAT. HE DID AND THERE WASN'T ANOTHER DISTURBANCE. WE HAD A COMPANY PLT ON BOARD WHO WAS AWARE OF THE SITUATION AND KEEPING AN EYE ON THE PAX AS WELL AS THE RETIRED POLICEMAN. THIS PARTICULAR PAX WAS AN ANGRY INDIVIDUAL WHO USED THE EXCUSE OF HIS NATIONALITY TO SPIRAL OUT OF CTL. I FELT HE WAS VERY THREATENING TO OUR SAFETY AS WELL AS OTHER PAX.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.