SF340 crew reports lack of information on the company provided airport directory page and the fact t...

Attributes
ACN	740681
Time
Date	200706
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : eau.airport
State Reference	WI
Environment
Light	Dawn
Aircraft 1
Controlling Facilities	artcc : zmp.artcc
Operator	common carrier : air carrier
Make Model Name	SF 340B
Operating Under FAR Part	Part 121
Flight Phase	descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial
ASRS Report	740681
Person 2
Affiliation	government : faa
Function	controller : radar
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company Chart Or Publication
Primary Problem	Chart Or Publication
Situations
Chart	sectional : low enrte 29/30

Narrative:

Commercial chart has not updated their low en route charts and air carrier still hasn't put that information on our airport directory pages. En route to eau; we attempted to look up when the tower at eau opened. The commercial chart low en route chart still has eau listed as class east with no control tower. We could not find any information on when the tower opened; so we had to ask ATC. We also did not have this information in our airport directory page. We got the tower opening time from ATC. I have been saying for 5 yrs that we need to have more relevant information on our airport directory pages. It should include: 1) part time tower hours of operation. 2) FSS frequencys for when the tower is closed. 3) jetway codes for each airport with a jetway. Commercial chart makes an airport page for airlines that has this information. I think that we should either subscribe to this or make our airport page like commercial chart to include that information. Commercial chart also needs to update their 29/30 low en route chart to include the tower at eau. It has been open for over 6 months now.

Original NASA ASRS Text

Title: SF340 CREW REPORTS LACK OF INFORMATION ON THE COMPANY PROVIDED ARPT DIRECTORY PAGE AND THE FACT THAT A COMMERCIAL CHART MAKER DOES NOT HAVE CURRENT INFORMATION ON EAU TWR OPERATING HOURS.

Narrative: COMMERCIAL CHART HAS NOT UPDATED THEIR LOW ENRTE CHARTS AND ACR STILL HASN'T PUT THAT INFO ON OUR ARPT DIRECTORY PAGES. ENRTE TO EAU; WE ATTEMPTED TO LOOK UP WHEN THE TWR AT EAU OPENED. THE COMMERCIAL CHART LOW ENRTE CHART STILL HAS EAU LISTED AS CLASS E WITH NO CTL TWR. WE COULD NOT FIND ANY INFO ON WHEN THE TWR OPENED; SO WE HAD TO ASK ATC. WE ALSO DID NOT HAVE THIS INFO IN OUR ARPT DIRECTORY PAGE. WE GOT THE TWR OPENING TIME FROM ATC. I HAVE BEEN SAYING FOR 5 YRS THAT WE NEED TO HAVE MORE RELEVANT INFO ON OUR ARPT DIRECTORY PAGES. IT SHOULD INCLUDE: 1) PART TIME TWR HRS OF OP. 2) FSS FREQS FOR WHEN THE TWR IS CLOSED. 3) JETWAY CODES FOR EACH ARPT WITH A JETWAY. COMMERCIAL CHART MAKES AN ARPT PAGE FOR AIRLINES THAT HAS THIS INFO. I THINK THAT WE SHOULD EITHER SUBSCRIBE TO THIS OR MAKE OUR ARPT PAGE LIKE COMMERCIAL CHART TO INCLUDE THAT INFO. COMMERCIAL CHART ALSO NEEDS TO UPDATE THEIR 29/30 LOW ENRTE CHART TO INCLUDE THE TWR AT EAU. IT HAS BEEN OPEN FOR OVER 6 MONTHS NOW.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

SF340 crew reports lack of information on the company provided airport directory page and the fact that a commercial chart maker does not have current information on eau tower operating hours.