37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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Attributes | |
ACN | 741669 |
Time | |
Date | 200706 |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | airport : zzz.airport |
State Reference | US |
Altitude | msl single value : 37000 |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : zzz.artcc tower : sea.tower |
Operator | common carrier : air carrier |
Make Model Name | B737-700 |
Operating Under FAR Part | Part 121 |
Flight Phase | climbout : intermediate altitude |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
ASRS Report | 741669 |
Events | |
Anomaly | aircraft equipment problem : critical |
Independent Detector | other flight crewa |
Resolutory Action | other |
Supplementary | |
Problem Areas | Aircraft |
Primary Problem | Aircraft |
Narrative:
When the flaps retracted after takeoff; the target speed for climb did not change to '250/10000.' instead it read '212/flaps' or '210/flaps' (it would change). At 3000 ft; I called for VNAV and VNAV would not engage. The CDU still read '212/flaps.' I continued to climb and was cleared direct cluts. LNAV worked normally. I engaged the autoplt and asked the first officer to call ZZZ maintenance. I began to look through the CDU pages for incorrect entries. After the first officer got maintenance on radio; I asked the first officer to fly while I talked to maintenance and worked on the problem. Maintenance had a difficult time understanding the issue and suggested I switch the FMC to both on 1 and both on 2. I did this. There was no change. Both FMC's were the same. An FMC light illuminated on the left forward panel. However; no message appeared in the FMC. While looking for discrepancies and comparing the 2 CDU's; I saw the fuel for arrival in oak change to 4.9 on both CDU's. Target speeds were off for all the legs. Information that was normally available was missing on several pages. While talking to maintenance; I was asked to stand by and then realized I had gotten out of range and they were no longer on the frequency. I called commercial radio and asked for a patch. Meanwhile; I was checking for popped circuit breakers; checklists; manuals for information and waiting for company maintenance to come back on frequency. Company maintenance had no suggestions except a complete 'reboot.' I asked if there was anything we could do in-flight and did not get an answer. I asked if anyone in flight operations had any suggestions. I was thinking maybe we had overlooked something in our programming and the message '212/flaps' could be something simple that was left out or needed adding. I also assumed incorrectly that maintenance would have a way to look up this message and give us suggestions involving the flap logic interface with the computer. The fuel for arrival dropped to 1.1 and the 2 CDU's began to display different information. Maintenance at the same time said they were recommending a turn around. We were just approaching cluts and I informed ATC that we wanted to return to ZZZ. We turned around with a clearance to ZZZ and were unable to program the arrival into the FMC. I asked for a radar vector and eventually the first officer got the computer to take the arrival. However; the discrepancies between both CDU's were increasing. By the time we were downwind; the map display showed 2 parallel runways for runway 8L even though we had programmed in the ILS to runway 8L. We advised ATC that we were unable lahso due to an overweight landing. We landed without incident. The maintenance computer technician was unable to find any problem in the system. The computers were finally rebooted and we had no further problems on the flight.
Original NASA ASRS Text
Title: B737-700 ENROUTE OVERWATER EXPERIENCES FMC VNAV ANOMALY AND INDICATIONS OF INSUFFICIENT FUEL UPON ARRIVAL AT THE DEST. RETURNS TO DEP ARPT.
Narrative: WHEN THE FLAPS RETRACTED AFTER TKOF; THE TARGET SPD FOR CLB DID NOT CHANGE TO '250/10000.' INSTEAD IT READ '212/FLAPS' OR '210/FLAPS' (IT WOULD CHANGE). AT 3000 FT; I CALLED FOR VNAV AND VNAV WOULD NOT ENGAGE. THE CDU STILL READ '212/FLAPS.' I CONTINUED TO CLB AND WAS CLRED DIRECT CLUTS. LNAV WORKED NORMALLY. I ENGAGED THE AUTOPLT AND ASKED THE FO TO CALL ZZZ MAINT. I BEGAN TO LOOK THROUGH THE CDU PAGES FOR INCORRECT ENTRIES. AFTER THE FO GOT MAINT ON RADIO; I ASKED THE FO TO FLY WHILE I TALKED TO MAINT AND WORKED ON THE PROB. MAINT HAD A DIFFICULT TIME UNDERSTANDING THE ISSUE AND SUGGESTED I SWITCH THE FMC TO BOTH ON 1 AND BOTH ON 2. I DID THIS. THERE WAS NO CHANGE. BOTH FMC'S WERE THE SAME. AN FMC LIGHT ILLUMINATED ON THE L FORWARD PANEL. HOWEVER; NO MESSAGE APPEARED IN THE FMC. WHILE LOOKING FOR DISCREPANCIES AND COMPARING THE 2 CDU'S; I SAW THE FUEL FOR ARR IN OAK CHANGE TO 4.9 ON BOTH CDU'S. TARGET SPDS WERE OFF FOR ALL THE LEGS. INFO THAT WAS NORMALLY AVAILABLE WAS MISSING ON SEVERAL PAGES. WHILE TALKING TO MAINT; I WAS ASKED TO STAND BY AND THEN REALIZED I HAD GOTTEN OUT OF RANGE AND THEY WERE NO LONGER ON THE FREQ. I CALLED COMMERCIAL RADIO AND ASKED FOR A PATCH. MEANWHILE; I WAS CHKING FOR POPPED CIRCUIT BREAKERS; CHKLISTS; MANUALS FOR INFO AND WAITING FOR COMPANY MAINT TO COME BACK ON FREQ. COMPANY MAINT HAD NO SUGGESTIONS EXCEPT A COMPLETE 'REBOOT.' I ASKED IF THERE WAS ANYTHING WE COULD DO INFLT AND DID NOT GET AN ANSWER. I ASKED IF ANYONE IN FLT OPS HAD ANY SUGGESTIONS. I WAS THINKING MAYBE WE HAD OVERLOOKED SOMETHING IN OUR PROGRAMMING AND THE MESSAGE '212/FLAPS' COULD BE SOMETHING SIMPLE THAT WAS LEFT OUT OR NEEDED ADDING. I ALSO ASSUMED INCORRECTLY THAT MAINT WOULD HAVE A WAY TO LOOK UP THIS MESSAGE AND GIVE US SUGGESTIONS INVOLVING THE FLAP LOGIC INTERFACE WITH THE COMPUTER. THE FUEL FOR ARR DROPPED TO 1.1 AND THE 2 CDU'S BEGAN TO DISPLAY DIFFERENT INFO. MAINT AT THE SAME TIME SAID THEY WERE RECOMMENDING A TURN AROUND. WE WERE JUST APCHING CLUTS AND I INFORMED ATC THAT WE WANTED TO RETURN TO ZZZ. WE TURNED AROUND WITH A CLRNC TO ZZZ AND WERE UNABLE TO PROGRAM THE ARR INTO THE FMC. I ASKED FOR A RADAR VECTOR AND EVENTUALLY THE FO GOT THE COMPUTER TO TAKE THE ARR. HOWEVER; THE DISCREPANCIES BTWN BOTH CDU'S WERE INCREASING. BY THE TIME WE WERE DOWNWIND; THE MAP DISPLAY SHOWED 2 PARALLEL RWYS FOR RWY 8L EVEN THOUGH WE HAD PROGRAMMED IN THE ILS TO RWY 8L. WE ADVISED ATC THAT WE WERE UNABLE LAHSO DUE TO AN OVERWT LNDG. WE LANDED WITHOUT INCIDENT. THE MAINT COMPUTER TECHNICIAN WAS UNABLE TO FIND ANY PROB IN THE SYS. THE COMPUTERS WERE FINALLY REBOOTED AND WE HAD NO FURTHER PROBS ON THE FLT.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.