Narrative:

Left engine failed during climb through FL230. Declared emergency; ran checklists; gave flight attendants cabin advisory and got clearance to return to ZZZ. Approach and landing were smooth and normal; with a few exceptions. We were handed off to 3 center frequencys and 2 approach frequencys; and every controller asked for nature of emergency; fuel and souls on board. We ACARS'ed dispatch with message we had engine fail and were returning to ZZZ. After landing; it became apparent that operations and maintenance did not know we were coming back. We cold not get operations or ramp to talk to us and get us a gate. At this time we were on taxiway M and emergency crews were checking aircraft exterior for damage; fire; leaks; etc. We finally got a gate and got through to maintenance and parked at gate. Reinitialized ACARS and attempted twice to put write-up; including overweight landing information; into maintenance history. ACARS said error/plane/flight both times. Talked to several mechanics and decided to write up the event on a non routine maintenance form. Mechanic took logbook and we discussed the event; including the overweight landing; which was at 210000 pounds. I assumed all was properly documented at that time and went to operations to write safety report on the event. I got very little cooperation from anybody except union and the flight manager. I cannot swear that all pertinent information was on the maintenance form; but the first officer and I both thought we had completed our job before we left the airport.

Related reports:

Google
 

Original NASA ASRS Text

Title: B757-200 SUFFERED THE LOSS OF THE LEFT ENGINE DURING CLIMB AND RETURNED TO DEP ARPT. ATC AND COMPANY SUPPORT IS FOUND TO BE LESS HELPFUL THAN ANTICIPATED.

Narrative: L ENG FAILED DURING CLB THROUGH FL230. DECLARED EMER; RAN CHKLISTS; GAVE FLT ATTENDANTS CABIN ADVISORY AND GOT CLRNC TO RETURN TO ZZZ. APCH AND LNDG WERE SMOOTH AND NORMAL; WITH A FEW EXCEPTIONS. WE WERE HANDED OFF TO 3 CTR FREQS AND 2 APCH FREQS; AND EVERY CTLR ASKED FOR NATURE OF EMER; FUEL AND SOULS ON BOARD. WE ACARS'ED DISPATCH WITH MESSAGE WE HAD ENG FAIL AND WERE RETURNING TO ZZZ. AFTER LNDG; IT BECAME APPARENT THAT OPS AND MAINT DID NOT KNOW WE WERE COMING BACK. WE COLD NOT GET OPS OR RAMP TO TALK TO US AND GET US A GATE. AT THIS TIME WE WERE ON TXWY M AND EMER CREWS WERE CHKING ACFT EXTERIOR FOR DAMAGE; FIRE; LEAKS; ETC. WE FINALLY GOT A GATE AND GOT THROUGH TO MAINT AND PARKED AT GATE. REINITIALIZED ACARS AND ATTEMPTED TWICE TO PUT WRITE-UP; INCLUDING OVERWT LNDG INFO; INTO MAINT HISTORY. ACARS SAID ERROR/PLANE/FLT BOTH TIMES. TALKED TO SEVERAL MECHS AND DECIDED TO WRITE UP THE EVENT ON A NON ROUTINE MAINT FORM. MECH TOOK LOGBOOK AND WE DISCUSSED THE EVENT; INCLUDING THE OVERWT LNDG; WHICH WAS AT 210000 LBS. I ASSUMED ALL WAS PROPERLY DOCUMENTED AT THAT TIME AND WENT TO OPS TO WRITE SAFETY RPT ON THE EVENT. I GOT VERY LITTLE COOPERATION FROM ANYBODY EXCEPT UNION AND THE FLT MGR. I CANNOT SWEAR THAT ALL PERTINENT INFO WAS ON THE MAINT FORM; BUT THE FO AND I BOTH THOUGHT WE HAD COMPLETED OUR JOB BEFORE WE LEFT THE ARPT.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.