Narrative:

Over the past year there has been ongoing on-and-off problems with the crash phone system. Many times the tower crash phone would ring without being activated by any user. In addition; a user (tower) would try to activate the phone and it wouldn't work. I've heard many reasons for the problem -- such as; there is water/moisture in the lines. The problem has gone on long enough and vital information is being delayed when the system isn't working properly. The system needs to permanently be fixed instead of tossing the dice when needed.

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Original NASA ASRS Text

Title: FAR Tower Controller expressed concern regarding continued problems with the emergency 'crash' phone operation.

Narrative: Over the past year there has been ongoing on-and-off problems with the Crash Phone System. Many times the Tower Crash Phone would ring without being activated by any user. In addition; a user (Tower) would try to activate the phone and it wouldn't work. I've heard many reasons for the problem -- such as; there is water/moisture in the lines. The problem has gone on long enough and vital information is being delayed when the system isn't working properly. The system needs to permanently be fixed instead of tossing the dice when needed.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.