Narrative:

Many of our aircraft have bombardier engineering orders (reo's) attached to them to comply with various inspections at different times. On more than one occasion; (six total); the mechanics performing these short fuse watch items (sfwi) inspections do not have direct access to this information. They in turn call maintenance control and request a copy of the applicable reo to complete the task. The maintenance controller does not have access to this information either. We (maintenance control); must go to our shift managers to retrieve information for the mechanics on the floor. Many times these reo's are not followed because mechanics do not have them readily available and we have overflow inspection items. I have brought this up to our department manager with no change in the way these documents are accessed. Maintenance not being allowed to see the reo; they aren't able to determine exactly when and what they are to be doing. Many of these items are dents and damage to aircraft skins; and they just continue to inspect without knowing what the initial damage was and if it has propagated; or changed. They are not aware of the repair time limits. On most of these occasions I was working with one of our new shift managers; he had limited knowledge on how else to get them on a sunday. So far there has been no response. But it would help if they would at least allow the line maintenance leads access so they can provide it to their technicians. The reo information is an extension of the aircraft maintenance manual (amm) and needed to perform the maintenance procedure.

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Original NASA ASRS Text

Title: A Maintenance Controller reports about the lack of necessary information being made available to Mechanics to accomplish repetitive inspections for fuselage and wing skin dents and damages that are not included with either the aircraft manufacturer or company engineering orders (EO's).

Narrative: Many of our aircraft have Bombardier Engineering Orders (REO's) attached to them to comply with various Inspections at different times. On more than one occasion; (six total); the Mechanics performing these Short Fuse Watch Items (SFWI) Inspections do not have direct access to this information. They in turn call Maintenance Control and request a copy of the applicable REO to complete the Task. The Maintenance Controller does not have access to this information either. We (Maintenance Control); must go to our Shift Managers to retrieve information for the Mechanics on the floor. Many times these REO's are not followed because Mechanics do not have them readily available and we have overflow Inspection items. I have brought this up to our department Manager with no change in the way these documents are accessed. Maintenance not being allowed to see the REO; they aren't able to determine exactly when and what they are to be doing. Many of these items are dents and damage to aircraft skins; and they just continue to Inspect without knowing what the initial damage was and if it has propagated; or changed. They are not aware of the Repair Time Limits. On most of these occasions I was working with one of our new Shift Managers; he had limited knowledge on how else to get them on a Sunday. So far there has been no response. But it would help if they would at least allow the Line Maintenance Leads access so they can provide it to their Technicians. The REO information is an extension of the Aircraft Maintenance Manual (AMM) and needed to perform the Maintenance procedure.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.