Narrative:

While parked at gate 16, san jose, ca, I was preparing the cockpit for a continuation flight to vancouver, back course, when the number one F/a informed me 2 passengers had fallen out the forward entry door onto the ramp below. Evidently a fleet service truck inadvertently bumped the stairs as it completed servicing the forward lavatory. The passengers sustained injuries and were subsequently taken to the hospital for treatment. I coordinated first aid efforts and called for an ambulance on the company frequency and san jose ground. I did not see this ground accident actually happen.

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Original NASA ASRS Text

Title: GND SERVICE VEHICLE STRUCK MOBILE LOADING STAIRS WITH SUCH FORCE TWO PASSENGERS WERE THROWN OFF STAND TO GND AND INJURED.

Narrative: WHILE PARKED AT GATE 16, SAN JOSE, CA, I WAS PREPARING THE COCKPIT FOR A CONTINUATION FLT TO VANCOUVER, BC, WHEN THE NUMBER ONE F/A INFORMED ME 2 PAXS HAD FALLEN OUT THE FORWARD ENTRY DOOR ONTO THE RAMP BELOW. EVIDENTLY A FLEET SVC TRUCK INADVERTENTLY BUMPED THE STAIRS AS IT COMPLETED SERVICING THE FORWARD LAVATORY. THE PAXS SUSTAINED INJURIES AND WERE SUBSEQUENTLY TAKEN TO THE HOSPITAL FOR TREATMENT. I COORDINATED FIRST AID EFFORTS AND CALLED FOR AN AMBULANCE ON THE COMPANY FREQ AND SAN JOSE GND. I DID NOT SEE THIS GND ACCIDENT ACTUALLY HAPPEN.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.