Narrative:

I had recently taken the southeast area osic/flm position. Ord was landing to the west; so C90 was in a 'west flow' configuration and we (bearz sector) was delivering aircraft on the watsn STAR. The controller working the bearz sector advised me that C90 was not taking hand offs in a timely manner. I called the C90 flm and we discussed the late hand off's. The flm said that they are taking them as soon as they tag up - 'you know we can't take the hand off until we get an ARTS tag'. I asked if they were using the tinley park radar site; qxm? The flm responded we don't have to use that site. I told the flm that when they use the ord radar site they do not accept hand offs until aircraft are less than 1 minute from the boundary; and that this was unsatisfactory. The aircraft were too close to the boundary and deviations were imminent in this situation. The flm then indicated the hand off controller could not see the west side. I have previously submitted reports on this situation. This is an ongoing issue between ZAU/southeast area/bearz sector and C90 approach. C90 refuses to make it a standard operating practice to utilize the qxm radar site for the controller responsible for taking hand offs for aircraft on the watsn arrival. Recommendation; require C90 to use the qxm radar site when the watsn STAR is being utilized.

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Original NASA ASRS Text

Title: ZAU Supervisor (FLM) expressed concern regarding the on going problem with C90's failure to accept handoffs in a timely manner; noting C90 should utilize the QXM RADAR when the WATSN STAR is in use.

Narrative: I had recently taken the Southeast Area OSIC/FLM position. ORD was landing to the west; so C90 was in a 'West Flow' configuration and we (BEARZ Sector) was delivering aircraft on the WATSN STAR. The controller working the BEARZ Sector advised me that C90 was not taking hand offs in a timely manner. I called the C90 FLM and we discussed the late hand off's. The FLM said that they are taking them as soon as they tag up - 'you know we can't take the hand off until we get an ARTS tag'. I asked if they were using the Tinley Park RADAR site; QXM? The FLM responded we don't have to use that site. I told the FLM that when they use the ORD RADAR site they do not accept hand offs until aircraft are less than 1 minute from the boundary; and that this was unsatisfactory. The aircraft were too close to the boundary and deviations were imminent in this situation. The FLM then indicated the Hand Off Controller could not see the west side. I have previously submitted reports on this situation. This is an ongoing issue between ZAU/SE Area/Bearz Sector and C90 Approach. C90 refuses to make it a standard operating practice to utilize the QXM RADAR site for the controller responsible for taking hand offs for aircraft on the WATSN arrival. Recommendation; require C90 to use the QXM RADAR site when the WATSN STAR is being utilized.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.