Narrative:

After setting the parking brake I turned off the seatbelt sign signaling the flight attendant that she was clear to open the main cabin door. There was much commotion outside the plane as evidently the jet bridge moved without input from the gate agent. An airport jet bridge mechanic came onto the jet bridge and began moving the bridge. He rammed the plane with the jet bridge and moved the plane by probably 2 feet. For whatever reason; he then began to ram the aircraft 3 more times and succeeded only in moving the plane even farther. On one of these ramming events he scraped the side of the plane with the jet bridge leaving a long gouge in the skin. At some point after the first movement of the plane and before this whole process was finished; I had the flight attendant's seat the passengers for their safety. A lot of activity outside the plane by a lot of individuals; and some harsh words by my first officer to the operations personnel; when I was otherwise occupied; finally resulted in the jet bridge being powered down to facilitate a completely new procedure of attempting to tow the plane away from the jet bridge in order that our passengers would be allowed to deplane down the aircraft stairs; assuming the aircraft stairs were still operational after the pounding by the jet bridge mechanic. I was unsuccessful in my efforts to establish communication with anyone on the ramp until I refused to release the park brake for the tow operation without someone being on a headset.once the plane was towed away from the jet bridge; the door was opened and the passengers were deplaned via the aircraft stairs; and then up the jet bridge stairs into the jet bridge. As I watched this operation take place in the rain; I saw one lady slip and fall on the wet steps of the jet bridge as she started up them. I have no knowledge of any possible injuries; or medical assistance that might have followed as she left my sight when she began climbing the jet bridge stairs.had the malfunctioning jet bridge only hit the aircraft once; I would say that equipment breaks and accidents happen. However; due to the repeated assault on the aircraft by the jet bridge mechanic; I think that perhaps some additional training is in order. The ground services individuals who finally did get involved and organized the attachment of the tug and tow operation are the exception to the operation as they appeared knowledgeable; however; I wonder why it took so long to get knowledgeable people on scene.

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Original NASA ASRS Text

Title: A CRJ-90 was struck multiple times by an uncontrollable jetbridge; forcing the aircraft to be pushed away and the passengers deplaned via the aircraft airstairs; thence up the jetbridge stairs and into the terminal.

Narrative: After setting the parking brake I turned off the seatbelt sign signaling the Flight Attendant that she was clear to open the main cabin door. There was much commotion outside the plane as evidently the jet bridge moved without input from the gate agent. An airport jet bridge Mechanic came onto the jet bridge and began moving the bridge. He rammed the plane with the jet bridge and moved the plane by probably 2 feet. For whatever reason; he then began to ram the aircraft 3 more times and succeeded only in moving the plane even farther. On one of these ramming events he scraped the side of the plane with the jet bridge leaving a long gouge in the skin. At some point after the first movement of the plane and before this whole process was finished; I had the Flight Attendant's seat the passengers for their safety. A lot of activity outside the plane by a lot of individuals; and some harsh words by my First Officer to the Operations personnel; when I was otherwise occupied; finally resulted in the jet bridge being powered down to facilitate a completely new procedure of attempting to tow the plane away from the jet bridge in order that our passengers would be allowed to deplane down the aircraft stairs; assuming the aircraft stairs were still operational after the pounding by the jet bridge Mechanic. I was unsuccessful in my efforts to establish communication with anyone on the ramp until I refused to release the park brake for the tow operation without someone being on a headset.Once the plane was towed away from the jet bridge; the door was opened and the passengers were deplaned via the aircraft stairs; and then up the jet bridge stairs into the jet bridge. As I watched this operation take place in the rain; I saw one lady slip and fall on the wet steps of the jet bridge as she started up them. I have no knowledge of any possible injuries; or medical assistance that might have followed as she left my sight when she began climbing the jet bridge stairs.Had the malfunctioning jet bridge only hit the aircraft once; I would say that equipment breaks and accidents happen. However; due to the repeated assault on the aircraft by the jet bridge Mechanic; I think that perhaps some additional training is in order. The ground services individuals who finally did get involved and organized the attachment of the tug and tow operation are the exception to the operation as they appeared knowledgeable; however; I wonder why it took so long to get knowledgeable people on scene.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.