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An air carrier dispatcher delivered a scathing review of the failure of small station personnel to provide valid field condition reports during inclement weather.
| Attributes | |
| ACN | 920765 |
| Time | |
| Date | 201011 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Regional Jet 900 (CRJ900) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
It had snowed all night at ZZZ yet the field condition report said mostly cloudy. I started asking for accurate information more than two hours prior to flight departure. I sent several computer messages; talked to a station agent and left two messages; and finally got a field condition report fifteen minutes prior to scheduled departure. I also had the captain for the ZZZ2 flight and finally got a field condition report with braking action almost nil with readings in the low 20's. How is this at all a safe operation? Nothing [noted] about sanding in progress or what was being done to improve runway conditions. Also; personnel at ZZZ3 had no idea how to put one in today. I had to call ZZZ4 twice for information. ZZZ5 had a field condition report dated tomorrow. This is what we are dealing with everyday. I do not understand why this is not being dealt with immediately. I have provided multiple safety and operational issue reports yet field condition reports are not getting better. Why?
Original NASA ASRS Text
Title: An air carrier Dispatcher delivered a scathing review of the failure of small station personnel to provide valid field condition reports during inclement weather.
Narrative: It had snowed all night at ZZZ yet the field condition report said mostly cloudy. I started asking for accurate information more than two hours prior to flight departure. I sent several computer messages; talked to a station agent and left two messages; and finally got a field condition report fifteen minutes prior to scheduled departure. I also had the Captain for the ZZZ2 flight and finally got a field condition report with braking action almost nil with readings in the low 20's. How is this at all a safe operation? Nothing [noted] about sanding in progress or what was being done to improve runway conditions. Also; personnel at ZZZ3 had no idea how to put one in today. I had to call ZZZ4 twice for information. ZZZ5 had a field condition report dated tomorrow. This is what we are dealing with everyday. I do not understand why this is not being dealt with immediately. I have provided multiple safety and operational issue reports yet field condition reports are not getting better. WHY?
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.