B737 flight attendant describes the steps taken to accommodate the lead flight attendant when she in...

Narrative:

Upon arriving; the 'a' flight attendant [(flight attendant)] opened the L1 door and the [customer service agent] did not attempt to assist; which caused the 'a' flight attendant to twinge an old injury in her shoulder. When it came time to close she was uncomfortable with closing the door as her shoulder had started to have some pain. I; the 'B' flight attendant; came up upon her request and closed and armed L1 and crosschecked R1. I then returned to the back of the aircraft and the 'C' flight attendant and I armed and crosschecked our doors. The flight continued without incident; but at 10;000 ft the 'a' flight attendant called us and told us that her shoulder pain had increased and she was not feeling able to be up in the 'a' seat solo to disarm and crosscheck doors. As a crew we decided that I would switch and sit in the 'a' seat for landing and disarm and open the doors. The 'a' flight attendant went back and sat [in the] B [seat] where she could assist as the 'C' [flight attendant] with the R2 and L2 doors without aggravating her shoulder. We landed without incident and deplaned just fine. Maybe make sure that all customer service agents are checked and it is made sure that they know how to assist with the opening and closing of doors.

Original NASA ASRS Text

Title: B737 Flight Attendant describes the steps taken to accommodate the lead Flight Attendant when she injures her shoulder opening the main cabin door prior to the final leg.

Narrative: Upon arriving; the 'A' Flight Attendant [(FA)] opened the L1 door and the [Customer Service Agent] did not attempt to assist; which caused the 'A' FA to twinge an old injury in her shoulder. When it came time to close she was uncomfortable with closing the door as her shoulder had started to have some pain. I; the 'B' FA; came up upon her request and closed and armed L1 and crosschecked R1. I then returned to the back of the aircraft and the 'C' FA and I armed and crosschecked our doors. The flight continued without incident; but at 10;000 FT the 'A' FA called us and told us that her shoulder pain had increased and she was not feeling able to be up in the 'A' seat solo to disarm and crosscheck doors. As a crew we decided that I would switch and sit in the 'A' seat for landing and disarm and open the doors. The 'A' FA went back and sat [in the] B [seat] where she could assist as the 'C' [FA] with the R2 and L2 doors without aggravating her shoulder. We landed without incident and deplaned just fine. Maybe make sure that all customer service agents are checked and it is made sure that they know how to assist with the opening and closing of doors.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	946350
Time
Date	201104
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	B737-400
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness

B737 flight attendant describes the steps taken to accommodate the lead flight attendant when she injures her shoulder opening the main cabin door prior to the final leg.