Air carrier medium large transport overshot altitude crossing restriction on SID.

Attributes
ACN	94721
Time
Date	198809
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : sjc
State Reference	CA
Altitude	msl bound lower : 11000 msl bound upper : 12300
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tracon : oak
Operator	common carrier : air carrier
Make Model Name	Medium Large Transport, Low Wing, 2 Turbojet Eng
Navigation In Use	Other
Flight Phase	climbout : intermediate altitude
Route In Use	departure sid : sid
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 200 flight time total : 3800 flight time type : 600
ASRS Report	94721
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 250 flight time total : 9000 flight time type : 300
ASRS Report	94394
Events
Anomaly	altitude deviation : overshoot altitude deviation : crossing restriction not met non adherence : clearance non adherence : published procedure
Independent Detector	other controllera
Resolutory Action	none taken : anomaly accepted
Consequence	faa : reviewed incident with flight crew
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

Flight cleared on loupe 4 departure sjc. Departure requires climb out with flap/slat down until on 120 degree heading outbnd. During confign change (I was not flying but operating FGS, raising flaps/slats, managing power at same time). ATC cleared us 'out of 7000' on 120 degree heading, cleared pilot's discretion direct to cross sjc VOR at 11000', comply with remainder of departure.' I was busy operating things inside cockpit and at 11000' restriction didn't register, since day before we had been cleared to cross VOR at or above 11000'. We crossed sjc VOR at 12300' and at 14000' when departure switched us to bay departure. He said, 'did you realize your clearance was to cross the VOR at 11000'?' we offered to descend, but ATC said, 'just stay where you are, contact bay departure.' cause of non compliance due to (obviously) crew factor, but amendment to deviate from SID was long, complex and detailed while cockpit workload was high. Next time, I will not be so rushed to comply with ATC readback while cockpit workload is high. Also, set altitude alert to intermediate altitude restriction (11000') vice cleared altitude (FL230). A valuable lesson learned.

Original NASA ASRS Text

Title: ACR MLG OVERSHOT ALT CROSSING RESTRICTION ON SID.

Narrative: FLT CLRED ON LOUPE 4 DEP SJC. DEP REQUIRES CLBOUT WITH FLAP/SLAT DOWN UNTIL ON 120 DEG HDG OUTBND. DURING CONFIGN CHANGE (I WAS NOT FLYING BUT OPERATING FGS, RAISING FLAPS/SLATS, MANAGING PWR AT SAME TIME). ATC CLRED US 'OUT OF 7000' ON 120 DEG HDG, CLRED PLT'S DISCRETION DIRECT TO CROSS SJC VOR AT 11000', COMPLY WITH REMAINDER OF DEP.' I WAS BUSY OPERATING THINGS INSIDE COCKPIT AND AT 11000' RESTRICTION DIDN'T REGISTER, SINCE DAY BEFORE WE HAD BEEN CLRED TO CROSS VOR AT OR ABOVE 11000'. WE CROSSED SJC VOR AT 12300' AND AT 14000' WHEN DEP SWITCHED US TO BAY DEP. HE SAID, 'DID YOU REALIZE YOUR CLRNC WAS TO CROSS THE VOR AT 11000'?' WE OFFERED TO DSND, BUT ATC SAID, 'JUST STAY WHERE YOU ARE, CONTACT BAY DEP.' CAUSE OF NON COMPLIANCE DUE TO (OBVIOUSLY) CREW FACTOR, BUT AMENDMENT TO DEVIATE FROM SID WAS LONG, COMPLEX AND DETAILED WHILE COCKPIT WORKLOAD WAS HIGH. NEXT TIME, I WILL NOT BE SO RUSHED TO COMPLY WITH ATC READBACK WHILE COCKPIT WORKLOAD IS HIGH. ALSO, SET ALT ALERT TO INTERMEDIATE ALT RESTRICTION (11000') VICE CLRED ALT (FL230). A VALUABLE LESSON LEARNED.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.