Narrative:

Flight was dispatched with an MEL on the #2 engine generator inoperative. Logbook entry documented that the airplane was placed on MEL and maintenance procedures accomplished. During pushback and engine start; it became evident that maintenance had not completed any of the procedures required by the maintenance actions in the MEL. Specifically; the generator CSD was not disconnected; the CSD disconnect switch cover not returned to the normal position nor safety wired; MEL stickers [placards] not placed; bulbs not removed from three different light systems. Crew contacted maintenance on company frequency and was told all they had to do was disconnect the generator themselves and that it was good to go. This was incorrect information. Crew returned the aircraft to gate for full maintenance compliance. Maintenance [was] obviously not capable of reading and complying with their own maintenance documents. Maintenance [was] not following proper procedures and issuing improper information to flight crew. Maintenance is unable to read and understand their own MEL and follow its procedures. Maintenance failed to accomplish the maintenance actions required by the MEL manual; yet entered into the logbook that it was accomplished. No accountability of maintenance department. Suggest FAA and company supervision of line maintenance personnel to ensure complete and correct compliance with established procedures; accountability via the same certificate actions by the FAA that would be imposed on the flight crew.

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Original NASA ASRS Text

Title: A B737-400 Captain reports their aircraft was dispatched with a #2 Engine generator inoperative. However; none of the required MEL maintenance procedures for the generator deferral had been complied with; even though the logbook sign-off stated the procedures had been accomplished. Concerns about the lack of Maintenance accountability were also raised.

Narrative: Flight was dispatched with an MEL on the #2 Engine Generator inoperative. Logbook entry documented that the airplane was placed on MEL and Maintenance Procedures accomplished. During pushback and engine start; it became evident that Maintenance had not completed any of the procedures required by the maintenance actions in the MEL. Specifically; the generator CSD was not disconnected; the CSD disconnect switch cover not returned to the normal position nor safety wired; MEL stickers [placards] not placed; bulbs not removed from three different light systems. Crew contacted Maintenance on company frequency and was told all they had to do was disconnect the generator themselves and that it was good to go. This was incorrect information. Crew returned the aircraft to gate for full maintenance compliance. Maintenance [was] obviously not capable of reading and complying with their own maintenance documents. Maintenance [was] not following proper procedures and issuing improper information to flight crew. Maintenance is unable to read and understand their own MEL and follow its procedures. Maintenance failed to accomplish the maintenance actions required by the MEL manual; yet entered into the logbook that it was accomplished. No accountability of maintenance department. Suggest FAA and company supervision of Line Maintenance personnel to ensure complete and correct compliance with established procedures; accountability via the same certificate actions by the FAA that would be imposed on the flight crew.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.