Narrative:

Essentially; this aircraft had a sewage spill 2 days earlier inside the cabin at door 4L. The fact that the carpets had not been cleaned of this sewage immediately is a serious health issue. This area includes the flight attendant jump seat; the galley; and the passenger aisle. Subjecting our flight attendants and passengers to this kind of filth is just not right. None of us would continue to sit at our desks if a bucket of sewage was poured into the foot well. The flight attendants are required to sit and work in this enclosed area. The passengers walk back to this area and then track the sewage through the cabin on their shoes. We worked with maintenance and the contract cleaner to arrange for cleaning of the aircraft prior to our departure. Our departure was delayed for a late arriving aircraft; we departed with no additional delay. Truly a job well done. This would have been a happy ending to this story; but the saga continues. Upon arriving at destination following a stop enroute; we were informed that the floor in the aft of the aircraft; carpets and galley; was again soiled and wet. It seems that while on the ground; the contracted ground personnel serviced the deferred/inoperative lavatory tank. Once again the floor is contaminated with a sewage spill. We refused the aircraft. Several things regarding this situation and others like it need some further attention. First; it is amazing that anyone would think that it is okay to defer the clean-up of a bio hazard inside the aircraft cabin! Second; how does a deferred/inoperative lavatory tank get serviced? The lavatory service panel only had a deferred sticker instructing the ground crew to not service one tank. As we fly worldwide to countries whose use of the english language may be limited; maybe a secured cap over the fill port might be more appropriate to avoid an inadvertent filling of the tank during the deferral.

Related reports:

Google
 

Original NASA ASRS Text

Title: B757 Captain laments the lack of proper cleaning after an aft lavatory leak is placed on MEL. The carpets are properly cleaned but at the next stop the MEL'ed tank is inadvertently filled causing another leak. The aircraft is refused.

Narrative: Essentially; this aircraft had a sewage spill 2 days earlier inside the cabin at door 4L. The fact that the carpets had not been cleaned of this sewage immediately is a serious health issue. This area includes the Flight Attendant jump seat; the galley; and the passenger aisle. Subjecting our flight attendants and passengers to this kind of filth is just not right. None of us would continue to sit at our desks if a bucket of sewage was poured into the foot well. The flight attendants are required to sit and work in this enclosed area. The passengers walk back to this area and then track the sewage through the cabin on their shoes. We worked with Maintenance and the contract cleaner to arrange for cleaning of the aircraft prior to our departure. Our departure was delayed for a late arriving aircraft; we departed with no additional delay. Truly a job well done. This would have been a happy ending to this story; but the saga continues. Upon arriving at destination following a stop enroute; we were informed that the floor in the aft of the aircraft; carpets and galley; was again soiled and wet. It seems that while on the ground; the contracted ground personnel serviced the deferred/inoperative lavatory tank. Once again the floor is contaminated with a sewage spill. We refused the aircraft. Several things regarding this situation and others like it need some further attention. First; it is amazing that anyone would think that it is okay to defer the clean-up of a bio hazard inside the aircraft cabin! Second; how does a deferred/inoperative lavatory tank get serviced? The lavatory service panel only had a deferred sticker instructing the ground crew to not service one tank. As we fly worldwide to countries whose use of the English language may be limited; maybe a secured cap over the fill port might be more appropriate to avoid an inadvertent filling of the tank during the deferral.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.