Narrative:

After clearing runway we observed an avionics smoke ECAM. Although no smoke was detected in the cockpit the purser was called and he said that he thought there might be a sent of smoke in the forward galley. I immediately taxied to gate while the first officer called maintenance to have them come to the aircraft to check the avionics compartment (a message was sent as well). The marshaller parked us just past the stop line (within a couple of inches). The csr refused to bring the jetway up to the aircraft although I opened my window and told him to bring the jetway up anyway as we might have smoke (possibly fire) and we needed to deplane the passengers and allow myself or the first officer to immediately inspect the avionics compartment as maintenance was no where in sight. Although we were past the stop line the jetway could have been brought up and the door opened. Meanwhile the marshaller had disconnected and I could not talk to him. At this point I opened door 1L myself and had to jump the 2 and a half feet to the jetway so that I could run down to the ramp and open the avionics compartment door myself to check for smoke as again maintenance was not there. No smoke was observed. I nearly had to call for the fire department to get any response from anyone. It seems that there is some sort of turf war going on between customer service and ramp as to how the aircraft are parked. The agents are unable or unwilling to use any discretion or even common sense when it comes to parking an aircraft as this is the third time in as many trips to this airport that we can't seem to park the aircraft without stopping; hooking up; and backing up as little as 3 inches before the csr will bring the jetway up. The problem here is that the passengers are already out of their seats and we have to back up with them standing; thus exposing them to injury. This airport is the only place where I have had this problem.

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Original NASA ASRS Text

Title: A320 Captain experiences an avionics smoke ECAM after landing; although no smoke is detected by sight or smell; and taxis to the gate expeditiously. When the aircraft is parked at the gate the nose tire is several inches off the mark and the jetway operator will not connect to the aircraft until it is corrected. The Captain jumps the gap to physically inspect the avionics compartment. No smoke.

Narrative: After clearing runway we observed an avionics smoke ECAM. Although no smoke was detected in the cockpit the Purser was called and he said that he thought there might be a sent of smoke in the forward galley. I immediately taxied to gate while the First Officer called Maintenance to have them come to the aircraft to check the avionics compartment (a message was sent as well). The marshaller parked us just past the stop line (within a couple of inches). The CSR refused to bring the jetway up to the aircraft although I opened my window and told him to bring the jetway up anyway as we might have smoke (possibly fire) and we needed to deplane the passengers and allow myself or the First Officer to immediately inspect the avionics compartment as Maintenance was no where in sight. Although we were past the stop line the jetway could have been brought up and the door opened. Meanwhile the marshaller had disconnected and I could not talk to him. At this point I opened door 1L myself and had to jump the 2 and a half feet to the jetway so that I could run down to the ramp and open the avionics compartment door myself to check for smoke as again Maintenance was not there. No smoke was observed. I nearly had to call for the Fire Department to get any response from anyone. It seems that there is some sort of turf war going on between Customer Service and Ramp as to how the aircraft are parked. The agents are unable or unwilling to use any discretion or even common sense when it comes to parking an aircraft as this is the third time in as many trips to this airport that we can't seem to park the aircraft without stopping; hooking up; and backing up as little as 3 inches before the CSR will bring the jetway up. The problem here is that the passengers are already out of their seats and we have to back up with them standing; thus exposing them to injury. This airport is the only place where I have had this problem.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.