Narrative:

I flew the ILS to runway 03 at gsp in VMC conditions. The wind was approximately 250/05, and gross weight approximately 135,000 pounds. I believe I flared too late, and had an incomplete flare prior to touchdown. The landing was very firm, but the aircraft did not bounce. About 6 oxygen mask compartments came open, and a few ceiling panels were loose. We reset the masks and panels and I inspected the aircraft. I did not see any damage (wrinkled skin, popped rivets, landing gear/tires, etc), but there was one passenger service unit that had one of its two latches broken. I felt it was secure for the flight back to atl, and I reported it in the logbook in atl. I told the mechanic in atl what had happened and showed him the broken latch. He looked outside the aircraft and said he didn't see any evidence of a hard landing. I found out later that maintenance had entered 'hard landing reported by previous crew' in the logbook. The agent in atl gave me a message to call gsp operations. I called, and an agent in gsp said some picketing pilots had overheard some passenger talking about the landing and had reported it to union and possibly the FAA. At the time, I did not believe I had made a hard landing that would damage the aircraft or I would have entered it in the logbook in gsp. I did not realize that the incident had grown into a problem until after arrival in atl.

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Original NASA ASRS Text

Title: PLT MAKES HARD LNDG IN LGT AND DOES NOT WRITE IT UP IN LOGBOOK.

Narrative: I FLEW THE ILS TO RWY 03 AT GSP IN VMC CONDITIONS. THE WIND WAS APPROX 250/05, AND GROSS WEIGHT APPROX 135,000 LBS. I BELIEVE I FLARED TOO LATE, AND HAD AN INCOMPLETE FLARE PRIOR TO TOUCHDOWN. THE LNDG WAS VERY FIRM, BUT THE ACFT DID NOT BOUNCE. ABOUT 6 OXYGEN MASK COMPARTMENTS CAME OPEN, AND A FEW CEILING PANELS WERE LOOSE. WE RESET THE MASKS AND PANELS AND I INSPECTED THE ACFT. I DID NOT SEE ANY DAMAGE (WRINKLED SKIN, POPPED RIVETS, LNDG GEAR/TIRES, ETC), BUT THERE WAS ONE PAX SERVICE UNIT THAT HAD ONE OF ITS TWO LATCHES BROKEN. I FELT IT WAS SECURE FOR THE FLT BACK TO ATL, AND I REPORTED IT IN THE LOGBOOK IN ATL. I TOLD THE MECHANIC IN ATL WHAT HAD HAPPENED AND SHOWED HIM THE BROKEN LATCH. HE LOOKED OUTSIDE THE ACFT AND SAID HE DIDN'T SEE ANY EVIDENCE OF A HARD LNDG. I FOUND OUT LATER THAT MAINT HAD ENTERED 'HARD LNDG REPORTED BY PREVIOUS CREW' IN THE LOGBOOK. THE AGENT IN ATL GAVE ME A MESSAGE TO CALL GSP OPERATIONS. I CALLED, AND AN AGENT IN GSP SAID SOME PICKETING PLTS HAD OVERHEARD SOME PAX TALKING ABOUT THE LNDG AND HAD REPORTED IT TO UNION AND POSSIBLY THE FAA. AT THE TIME, I DID NOT BELIEVE I HAD MADE A HARD LNDG THAT WOULD DAMAGE THE ACFT OR I WOULD HAVE ENTERED IT IN THE LOGBOOK IN GSP. I DID NOT REALIZE THAT THE INCIDENT HAD GROWN INTO A PROBLEM UNTIL AFTER ARR IN ATL.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.