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Q400 captain reported ramp personnel seemed to be untrained in company procedures; specifically tactile inspection for airframe ice.
| Attributes | |
| ACN | 1332922 |
| Time | |
| Date | 201602 |
| Place | |
| Locale Reference | ZZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Q400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
On my walk around I thought I saw ice on the leading edge of the wings. I asked the station person for a tactile inspection and she had no idea what that meant. When we did get a tactile; the person doing it came back and said the airplane had no ice on it. I did not believe him and asked my first officer to look and see what he thought. He said there was ice. I then asked the ramp person who told us there was no ice to get the ladder and I wanted a good look for myself. There was ice on the leading edges. I showed the ramp person the ice and tried to explain this could be and an 'airplane killer'. He did not apologize or seem to care. When we deiced; the deicer said 'sorry it took so long; but you had a lot of rime on there'. We departed after deicing without incident.out station personnel untrained and unfamiliar with procedures.
Original NASA ASRS Text
Title: Q400 Captain reported ramp personnel seemed to be untrained in company procedures; specifically tactile inspection for airframe ice.
Narrative: On my walk around I thought I saw ice on the leading edge of the wings. I asked the station person for a tactile inspection and she had no idea what that meant. When we did get a tactile; the person doing it came back and said the airplane had no ice on it. I did not believe him and asked my FO to look and see what he thought. He said there was ice. I then asked the ramp person who told us there was no ice to get the ladder and I wanted a good look for myself. There was ice on the leading edges. I showed the ramp person the ice and tried to explain this could be and an 'airplane killer'. He did not apologize or seem to care. When we deiced; the deicer said 'sorry it took so long; but you had a lot of rime on there'. We departed after deicing without incident.Out station personnel untrained and unfamiliar with procedures.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.