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Captain reported both his and the first officers ipads were unusable in flight on multiple legs even after several reboots.
| Attributes | |
| ACN | 1339306 |
| Time | |
| Date | 201603 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZZ.ARTCC |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Large Transport |
| Flight Phase | Cruise |
| Component | |
| Aircraft Component | Tablet |
| Person 1 | |
| Function | Pilot Not Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 200 Flight Crew Total 18000 Flight Crew Type 4000 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
Both the first officer (first officer) and I updated our ipads per company instruction. They seemed to work fine on the ground. Enroute both ipads froze up as we were preparing to brief our arrival; approach and taxi plans. We worked with the ipads trying hard-reboots and finally resorted to the paper copies of charts in the cockpit. Problem is there is no hard copy of our flight operation manual (fom) or FM. On the ground we were able to get both ipads operable again. We opted to continue. Enroute the same issue recurred. And our ipads could not really be used. Mine was open to the fom and the first officer to the FM as every attempt to change the book (sometimes page) resulted in the ipad's system freezing up and requiring a hard-reboot to be able to use any of the data. Charts we do have onboard; fom/FM we do not. I acquired a loaner ipad in ops and we continued with that ipad used for only fom/FM items. We used paper charts [and will continue to do so] until we get a chance to work with these ipads and are comfortable that they are fully useable (also paper copies of all of our flight planning data).
Original NASA ASRS Text
Title: Captain reported both his and the First Officers iPads were unusable in flight on multiple legs even after several reboots.
Narrative: Both the First Officer (FO) and I updated our iPads per company instruction. They seemed to work fine on the ground. Enroute both iPads froze up as we were preparing to brief our arrival; approach and taxi plans. We worked with the iPads trying hard-reboots and finally resorted to the paper copies of charts in the cockpit. Problem is there is no hard copy of our Flight operation manual (FOM) or FM. On the ground we were able to get both iPads operable again. We opted to continue. Enroute the same issue recurred. And our iPads could not really be used. Mine was open to the FOM and the FO to the FM as every attempt to change the book (sometimes page) resulted in the iPad's system freezing up and requiring a hard-reboot to be able to use ANY of the data. Charts we do have onboard; FOM/FM we do not. I acquired a loaner iPad in ops and we continued with that iPad used for only FOM/FM items. We used paper charts [and will continue to do so] until we get a chance to work with these iPads and are comfortable that they are fully useable (also paper copies of all of our flight planning data).
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.