B737 captain reported a first class passenger was verbally harassing the crew and complaining about ...

Narrative:

Mid boarding; #3 flight attendant came into the cockpit to inform me of a first class passenger that confronted him in the boarding area upset that the flight was delayed. This same passenger now seated in first class was continuing to verbally harass the crew and complain about the flight being late. #3 flight attendant came to the cockpit a second time to report that the same passenger was now taking phone photos and or video and getting more upset despite #1 flight attendant and #3 flight attendant's efforts to deescalate. I took a screen shot using my ipad of the recent company policy letter concerning social media issues and company policy in dealing with and diffusing it. Both #1 and #3 read the pertinent parts of the letter. I asked for the agent to not close the door; radioed ops for a customer service or complaint resolution supervisor to please come down to the aircraft. A gentleman showed up very quickly. Since this had quickly escalated to a level 1 and non-compliant passenger disruption I asked that the passenger be removed.

Original NASA ASRS Text

Title: B737 Captain reported a first class passenger was verbally harassing the crew and complaining about the flight being late. The Captain elected to have the passenger removed from the flight.

Narrative: Mid boarding; #3 FA came into the cockpit to inform me of a first class passenger that confronted him in the boarding area upset that the flight was delayed. This same passenger now seated in first class was continuing to verbally harass the crew and complain about the flight being late. #3 FA came to the cockpit a second time to report that the same passenger was now taking phone photos and or video and getting more upset despite #1 FA and #3 FA's efforts to deescalate. I took a screen shot using my iPad of the recent company policy letter concerning social media issues and company policy in dealing with and diffusing it. Both #1 and #3 read the pertinent parts of the letter. I asked for the agent to not close the door; radioed ops for a customer service or complaint resolution supervisor to please come down to the aircraft. A gentleman showed up very quickly. Since this had quickly escalated to a level 1 and non-compliant passenger disruption I asked that the passenger be removed.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1456370
Time
Date	201706
Local Time Of Day	1201-1800
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Flight Deck / Cabin / Aircraft Event Passenger Misconduct

B737 captain reported a first class passenger was verbally harassing the crew and complaining about the flight being late. The captain elected to have the passenger removed from the flight.