Altitude deviation. Crossing restriction not met.

Attributes
ACN	141948
Time
Date	199004
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : chd
State Reference	AZ
Altitude	msl bound lower : 11000 msl bound upper : 17000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zab artcc : zny
Operator	common carrier : air carrier
Make Model Name	Medium Large Transport, Low Wing, 2 Turbojet Eng
Flight Phase	descent other
Route In Use	arrival other arrival star : star
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 240 flight time total : 10000 flight time type : 4500
ASRS Report	141948
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Events
Anomaly	altitude deviation : undershoot altitude deviation : crossing restriction not met non adherence : published procedure non adherence : clearance
Independent Detector	other controllera
Resolutory Action	none taken : anomaly accepted none taken : detected after the fact other
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

I was flying with a new first officer who was learning slowly when we were given a clearance to cross arlin intersection at 11000'. Arlin was changed a while back from off the srp VOR to the chandler VOR. The first officer started down at what appeared to be the normal point, and as we made the turn onto the chandler 256 degree right, ZAB asked if we were going to make the restriction. Everything looked normal and I replied, 'affirmative.' there followed several requests to, 'say altitude and DME from chandler,' to which I became increasingly annoyed and which I allowed to carry over into the tone of voice I used to respond to the query. In response to my annoyed tone, the controller was becoming angry and it became clear that something was amiss. I double-checked the STAR, and there it was--arlin intersection was 52 DME. We had both looked and seen 32, which are the NM between intxns. As we passed over arlin at 17000', ZAB informed us that we had come very close to a climbing departure and turned us over to approach control. I didn't have time to apologize, but I certainly felt like a first class jerk for the way I spoke to the guy. Next time a controller asks if we're going to make it, I'll use the speed brakes and expedite, then figure out where I went wrong.

Original NASA ASRS Text

Title: ALT DEVIATION. CROSSING RESTRICTION NOT MET.

Narrative: I WAS FLYING WITH A NEW F/O WHO WAS LEARNING SLOWLY WHEN WE WERE GIVEN A CLRNC TO CROSS ARLIN INTXN AT 11000'. ARLIN WAS CHANGED A WHILE BACK FROM OFF THE SRP VOR TO THE CHANDLER VOR. THE F/O STARTED DOWN AT WHAT APPEARED TO BE THE NORMAL POINT, AND AS WE MADE THE TURN ONTO THE CHANDLER 256 DEG R, ZAB ASKED IF WE WERE GOING TO MAKE THE RESTRICTION. EVERYTHING LOOKED NORMAL AND I REPLIED, 'AFFIRMATIVE.' THERE FOLLOWED SEVERAL REQUESTS TO, 'SAY ALT AND DME FROM CHANDLER,' TO WHICH I BECAME INCREASINGLY ANNOYED AND WHICH I ALLOWED TO CARRY OVER INTO THE TONE OF VOICE I USED TO RESPOND TO THE QUERY. IN RESPONSE TO MY ANNOYED TONE, THE CTLR WAS BECOMING ANGRY AND IT BECAME CLR THAT SOMETHING WAS AMISS. I DOUBLE-CHKED THE STAR, AND THERE IT WAS--ARLIN INTXN WAS 52 DME. WE HAD BOTH LOOKED AND SEEN 32, WHICH ARE THE NM BTWN INTXNS. AS WE PASSED OVER ARLIN AT 17000', ZAB INFORMED US THAT WE HAD COME VERY CLOSE TO A CLBING DEP AND TURNED US OVER TO APCH CTL. I DIDN'T HAVE TIME TO APOLOGIZE, BUT I CERTAINLY FELT LIKE A FIRST CLASS JERK FOR THE WAY I SPOKE TO THE GUY. NEXT TIME A CTLR ASKS IF WE'RE GOING TO MAKE IT, I'LL USE THE SPD BRAKES AND EXPEDITE, THEN FIGURE OUT WHERE I WENT WRONG.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.