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Air carrier flight attendant reported an inflight assault; by a passenger; on another flight attendant.
| Attributes | |
| ACN | 1517865 |
| Time | |
| Date | 201801 |
| Aircraft 1 | |
| Make Model Name | Widebody Transport |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
I was the liaison between the crew and cockpit. I saw the passenger punch [a flight attendant] numerous times causing injury and blood. I immediately went to the phone at the 4L and informed the captain of the situation. I was at row 33 when the incident occurred during the beverage service. Passenger was hurling insults at the flight attendant; and the airline; while demanding for ice just before beginning to punch [the flight attendant] numerous times. Passenger went to the restroom at the 3R door to clean up; only after screaming that he would cause more harm to [the flight attendant] if he walks by again. In the bathroom [passenger] began destroying the aircraft bathroom and causing immense injury to himself; which was not caused by [the flight attendant] as he had been instructed to stay in the 2L/right first class galley until we had control of the situation. [Passenger's] wife said that they had been stuck in [another city] for numerous days and he was upset with [the airline].
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported an inflight assault; by a passenger; on another Flight Attendant.
Narrative: I was the liaison between the crew and cockpit. I saw the passenger punch [a Flight Attendant] numerous times causing injury and blood. I immediately went to the phone at the 4L and informed the Captain of the situation. I was at row 33 when the incident occurred during the beverage service. Passenger was hurling insults at the flight attendant; and the airline; while demanding for ice just before beginning to punch [the Flight Attendant] numerous times. Passenger went to the restroom at the 3R door to clean up; only after screaming that he would cause more harm to [the Flight Attendant] if he walks by again. In the bathroom [passenger] began destroying the aircraft bathroom and causing immense injury to himself; which was NOT caused by [the Flight Attendant] as he had been instructed to stay in the 2L/R first class galley until we had control of the situation. [Passenger's] wife said that they had been stuck in [another city] for numerous days and he was upset with [the airline].
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.