 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported passenger using electronic device in prohibited mode.
| Attributes | |
| ACN | 1683772 |
| Time | |
| Date | 201908 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Electronic Device Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Made our pre departure announcement. I did a compliance check on my way back to 'B' and noticed 4b on her phone. I let her know we were closing the mcd (main cabin door) and asked her to finish her phone call. She replied 'uh-huh'.a noticed that she was texting after we took off and asked her to please make sure her phone was in airplane mode.after we did a service and I went to the front of the aircraft; I could see her texting again. As soon as she saw I passed she flipped her phone face down on her tray table. I made an announcement to please make sure electronic devices are in game/airplane mode.this passenger is a [premium frequent flyer.] I feel if we would of returned back to the gate or had authorities meet the plane the company would not have had our back and would have reprimanded myself and my other flight attendant. However; she was not compliant. It wasn't that she just didn't know any better. She is a [frequent flyer] which is a hard status to achieve and she was purposely not complying and having a smug attitude.
Original NASA ASRS Text
Title: Flight Attendant reported passenger using electronic device in prohibited mode.
Narrative: Made our pre departure announcement. I did a compliance check on my way back to 'B' and noticed 4b on her phone. I let her know we were closing the MCD (Main Cabin Door) and asked her to finish her phone call. She replied 'uh-huh'.A noticed that she was texting after we took off and asked her to please make sure her phone was in airplane mode.After we did a service and I went to the front of the aircraft; I could see her texting again. As soon as she saw I passed she flipped her phone face down on her tray table. I made an announcement to please make sure electronic devices are in game/airplane mode.This passenger is a [premium frequent flyer.] I feel if we would of returned back to the gate or had authorities meet the plane the company would not have had our back and would have reprimanded myself and my other flight attendant. However; she was not compliant. It wasn't that she just didn't know any better. She is a [frequent flyer] which is a hard status to achieve and she was purposely not complying and having a smug attitude.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.