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Flight attendant reported answering a phone call from crew scheduling during taxi; resulting in a policy violation.
| Attributes | |
| ACN | 1687735 |
| Time | |
| Date | 201909 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | DFW.Airport |
| State Reference | TX |
| Aircraft 1 | |
| Make Model Name | A321 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural FAR |
Narrative:
While on standby; I was called with three others to help with pre-boarding a flight to ZZZ. The agent informed us at the gate that they were holding the flight for incoming crew. We went ahead and boarded and shortly after the agent stated they were boarding anyway. After boarding was complete; the gent came on and said we were going on the trip since the other crew was not there and that crew scheduling would call. I updated my flight and looked at crew portal where I saw that I had been placed on a trip to ZZZ1 that was supposed to leave a bit later. The door was shut and taxiout started. I started the safety video and my phone rang from crew scheduling. I answered the call; thinking that I needed to; since there was confusion about the working crew and the ZZZ trip listed. Crew scheduling told me to go directly to the gate for the ZZZ trip and I informed them our pre-board had been told by the agent we were going. They told me they had no idea that we were taking the ZZZ1 trip. After hanging up; the video was still playing for safety and I knew that I probably should not have answered the phone.I know not to answer my phone on board the aircraft.
Original NASA ASRS Text
Title: Flight attendant reported answering a phone call from crew scheduling during taxi; resulting in a policy violation.
Narrative: While on standby; I was called with three others to help with pre-boarding a flight to ZZZ. The agent informed us at the gate that they were holding the flight for incoming crew. We went ahead and boarded and shortly after the agent stated they were boarding anyway. After boarding was complete; the gent came on and said we were going on the trip since the other crew was not there and that crew scheduling would call. I updated my flight and looked at crew portal where I saw that I had been placed on a trip to ZZZ1 that was supposed to leave a bit later. The door was shut and taxiout started. I started the safety video and my phone rang from crew scheduling. I answered the call; thinking that I needed to; since there was confusion about the working crew and the ZZZ trip listed. Crew scheduling told me to go directly to the gate for the ZZZ trip and I informed them our pre-board had been told by the agent we were going. They told me they had no idea that we were taking the ZZZ1 trip. After hanging up; the video was still playing for safety and I knew that I probably should not have answered the phone.I know not to answer my phone on board the aircraft.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.