37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1752989 |
Time | |
Date | 202007 |
Local Time Of Day | 0601-1200 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant In Charge |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Weight And Balance Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Guests in xx and xy and xz [seats] were complaining about the seats they were assigned; due to social distancing and weight and balance purposes. I was unable to move them to accommodate the need to sit together. I compensated them for the seat change that occurred when their other flight was canceled but there was still an issue. I understood their frustration and explained why but the guests were rude continually.
Original NASA ASRS Text
Title: Flight attendants reported 3 guests were unhappy with seating arrangements.
Narrative: Guests in XX and XY and XZ [seats] were complaining about the seats they were assigned; due to social distancing and weight and balance purposes. I was unable to move them to accommodate the need to sit together. I compensated them for the seat change that occurred when their other flight was canceled but there was still an issue. I understood their frustration and explained why but the Guests were rude continually.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.