Narrative:

Upon final descent as I was making my final walk through I noticed that the man in XX1 was not wearing his mask; seatbelt; and his seat back was in the recline position. I politely asked him to comply with the mask policy and prepare for landing by buckling his seatbelt and putting his seat back in the upright position. He began shaking his head; putting his fingers in his ears and saying; 'no; no; I am not gonna to wear my mask right now.' I asked him once again explaining the importance of the policies that I was asking him to comply to and he continued to ignore me. His flight mate came up to him and told him to buckle his seat belt and put his chair up and began to assist him in doing so. He also told her that he would not put his seatbelt on and that he wanted to go to the bathroom. I asked the woman if he was ok and she said; 'yes' and then more forcefully told him to buckle his seatbelt and put his chair up. He then complied but still verbally refused to put his mask on. I asked the woman to help ask him to put on his mask and I explained to both of them that if he didn't wear his mask he would then be banned from flying. He still refused. I informed both passengers that the captain and gate agent will be informed of this refusal and that the appropriate actions would be taken against him for not complying with the mask policy. Upon arrival the gate agent spoke to the party involved and the man in question refused to speak and the woman who assisted stated that he refused to wear the mask because 'he couldn't hear' and that he was 'sleeping'. Neither of these statements are true.

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Original NASA ASRS Text

Title: Flight Attendant reported a passenger refused to comply with the face mask policy.

Narrative: Upon final descent as I was making my final walk through I noticed that the man in XX1 was not wearing his mask; seatbelt; and his seat back was in the recline position. I politely asked him to comply with the mask policy and prepare for landing by buckling his seatbelt and putting his seat back in the upright position. He began shaking his head; putting his fingers in his ears and saying; 'No; no; I am not gonna to wear my mask right now.' I asked him once again explaining the importance of the policies that I was asking him to comply to and he continued to ignore me. His flight mate came up to him and told him to buckle his seat belt and put his chair up and began to assist him in doing so. He also told her that he would not put his seatbelt on and that he wanted to go to the bathroom. I asked the woman if he was OK and she said; 'Yes' and then more forcefully told him to buckle his seatbelt and put his chair up. He then complied but still verbally refused to put his mask on. I asked the woman to help ask him to put on his mask and I explained to both of them that if he didn't wear his mask he would then be banned from flying. He still refused. I informed both passengers that the Captain and Gate Agent will be informed of this refusal and that the appropriate actions would be taken against him for not complying with the mask policy. Upon arrival the Gate Agent spoke to the party involved and the man in question refused to speak and the woman who assisted stated that he refused to wear the mask because 'he couldn't hear' and that he was 'sleeping'. Neither of these statements are true.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.