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Flight attendant reported a family would not comply with the face mask policy and that it was disturbing to other passengers.
| Attributes | |
| ACN | 1757253 |
| Time | |
| Date | 202008 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passengers X and Y boarded shortly before door closure. They were sitting in seats X4 and Y4. They had two children with them. One was sitting in seat X6 the other was an infant. Passenger Y was changing her infant's diaper in the seat. I went to go speak to her about it and the passenger in seat X12; passenger Z; stopped me to ask me to move seats because it was disgusting and smelled. I apologize to him and told him I was taking care of the situation and that he could move to seat Z12. I asked passenger Y to change the baby in the lavatory because there was a changing table in there and she just looked at me and said that she was finishing.during the flight I had to repeatedly remind passenger Y to keep her mask on and also her husband. She told me to quit bothering her about it. I reminded her about the face mask policy and didn't bother her again. Passenger X and Y continued to not abide by the mask policy. During the breakfast service passenger Z came to me to complain [about]the family again because they didn't have their mask on. I assure him that I had spoken to them numerous times to no avail and that it was now in the company's hands at this point and they would be addressing it with them.
Original NASA ASRS Text
Title: Flight Attendant reported a family would not comply with the face mask policy and that it was disturbing to other passengers.
Narrative: Passengers X and Y boarded shortly before door closure. They were sitting in seats X4 and Y4. They had two children with them. One was sitting in seat X6 the other was an infant. Passenger Y was changing her infant's diaper in the seat. I went to go speak to her about it and the passenger in seat X12; Passenger Z; stopped me to ask me to move seats because it was disgusting and smelled. I apologize to him and told him I was taking care of the situation and that he could move to seat Z12. I asked Passenger Y to change the baby in the lavatory because there was a changing table in there and she just looked at me and said that she was finishing.During the flight I had to repeatedly remind Passenger Y to keep her mask on and also her husband. She told me to quit bothering her about it. I reminded her about the face mask policy and didn't bother her again. Passenger X and Y continued to not abide by the mask policy. During the breakfast service Passenger Z came to me to complain [about]the family again because they didn't have their mask on. I assure him that I had spoken to them numerous times to no avail and that it was now in the company's hands at this point and they would be addressing it with them.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.