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Flight attendant reported a passenger was non-compliant with face mask policy.
| Attributes | |
| ACN | 1762602 |
| Time | |
| Date | 202009 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger boarded with mask not covering nose. A flight attendant asked her to put it over her nose and she wouldn't comply. I approached her and reminded her that the mask is now required even though she claimed a medical exemption. I also reminded her that she agreed to our mask policy when she checked in. It had been under her chin and she moved it up over her mouth but left nose exposed. She then claimed our policy was over the top and I let her know that all major airlines had the same policy. Operations agent was informed of all of this but the woman was now wearing the mask properly; so she was allowed to stay. During the flight the woman was observed many times with the mask under her nose. The decision was made to have a supervisor meet the flight in ZZZ. The captain was notified; but failed to call for a supervisor. This passenger's behavior was also intimidating towards crew members and refused to adhere to safety requirements.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was non-compliant with face mask policy.
Narrative: Passenger boarded with mask not covering nose. A FA asked her to put it over her nose and she wouldn't comply. I approached her and reminded her that the mask is now required even though she claimed a medical exemption. I also reminded her that she agreed to our mask policy when she checked in. It had been under her chin and she moved it up over her mouth but left nose exposed. She then claimed our policy was over the top and I let her know that all major airlines had the same policy. Operations agent was informed of all of this but the woman was now wearing the mask properly; so she was allowed to stay. During the flight the woman was observed many times with the mask under her nose. The decision was made to have a Supervisor meet the flight in ZZZ. The Captain was notified; but failed to call for a Supervisor. This passenger's behavior was also intimidating towards crew members and refused to adhere to safety requirements.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.