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Flight attendant reported a passenger was removed from the flight due to refusing to adhere to face mask policy.
| Attributes | |
| ACN | 1762934 |
| Time | |
| Date | 202009 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During boarding; flight attendant X noticed passenger in XX4 not wearing her mask fully. He kindly informed her that her mask must completely cover her nose and mouth. She said it wasn't comfortable; that it kept slipping off her nose.flight attendant X kindly offered her a new; more secure mask. She refused. Flight attendant asked for a third time to cover her nose and mouth with either covering. She told him that she was fine; and to leave her alone. Flight attendant X told me about the situation. I told the captain. He; as most captains agree: if someone doesn't listen to these rules; they probably won't observe other rules.the gate agent spoke to the passenger twice. Then a customer service supervisor met the aircraft to escort her off the plane. The passenger then proceeded to try to speak to the captain whilst passing through to the jet bridge. The captain continued to support us; stating that she disrespected the crew. As she was trying to reason with our captain; it was past departure time. The customer service supervisor asked her 3 times to leave the plane. He reminded her that he asked her three times to deplane. She finally did; without further incident; but she caused a delay.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was removed from the flight due to refusing to adhere to face mask policy.
Narrative: During boarding; Flight Attendant X noticed passenger in XX4 not wearing her mask fully. He kindly informed her that her mask must completely cover her nose and mouth. She said it wasn't comfortable; that it kept slipping off her nose.Flight Attendant X kindly offered her a new; more secure mask. She refused. Flight Attendant asked for a third time to cover her nose and mouth with either covering. She told him that she was fine; and to leave her alone. Flight Attendant X told me about the situation. I told the Captain. He; as most Captains agree: If someone doesn't listen to these rules; they probably won't observe other rules.The gate agent spoke to the passenger twice. Then a Customer Service Supervisor met the aircraft to escort her off the plane. The passenger then proceeded to try to speak to the Captain whilst passing through to the jet bridge. The Captain continued to support us; stating that she disrespected the crew. As she was trying to reason with our Captain; it was past departure time. The Customer Service Supervisor asked her 3 times to leave the plane. He reminded her that he asked her three times to deplane. She finally did; without further incident; but she caused a delay.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.