<< >> NASA ASRS Report 587291, June 2003

A B-757 flight attendant in charge reported that a passenger became irrational in response to a late departure. The passenger was removed by police.

Attributes
ACN	587291
Time
Date	200306
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : jfk.airport
State Reference	NY
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Experience	flight attendant time airline total : 34 flight attendant time total : 34 flight attendant time type : 25
ASRS Report	587291
Person 2
Affiliation	company : air carrier
Function	other personnel other personnel other oversight : supervisor
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Late departure, due to cabin cleaning. Passenger had an attitude with gate agents who advised passenger to cool his jets several times. He did, but on embarking aircraft, he started again with me over late departure. I advised him twice to cool it. Captain also advised of situation. I went to his seat. He was having intense argument with a woman traveling with him. I advised him again to clam down. He persisted with attitude. Captain and ground staff decided to remove passenger. Police did that. It was ascertained by agent's supervisor that he had been drinking. Passenger went off aircraft willingly with police. Flight was already delayed because of cleaning. Incident happened during boarding and was resolved before flight left gate.

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Original NASA ASRS Text

Title: A B-757 FLT ATTENDANT IN CHARGE RPTED THAT A PAX BECAME IRRATIONAL IN RESPONSE TO A LATE DEP. THE PAX WAS REMOVED BY POLICE.

Narrative: LATE DEP, DUE TO CABIN CLEANING. PAX HAD AN ATTITUDE WITH GATE AGENTS WHO ADVISED PAX TO COOL HIS JETS SEVERAL TIMES. HE DID, BUT ON EMBARKING ACFT, HE STARTED AGAIN WITH ME OVER LATE DEP. I ADVISED HIM TWICE TO COOL IT. CAPT ALSO ADVISED OF SIT. I WENT TO HIS SEAT. HE WAS HAVING INTENSE ARGUMENT WITH A WOMAN TRAVELING WITH HIM. I ADVISED HIM AGAIN TO CLAM DOWN. HE PERSISTED WITH ATTITUDE. CAPT AND GND STAFF DECIDED TO REMOVE PAX. POLICE DID THAT. IT WAS ASCERTAINED BY AGENT'S SUPVR THAT HE HAD BEEN DRINKING. PAX WENT OFF ACFT WILLINGLY WITH POLICE. FLT WAS ALREADY DELAYED BECAUSE OF CLEANING. INCIDENT HAPPENED DURING BOARDING AND WAS RESOLVED BEFORE FLT LEFT GATE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.