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|
Attributes | |
ACN | 623281 |
Time | |
Date | 200407 |
Day | Sat |
Place | |
Locale Reference | airport : saez.airport |
State Reference | FO |
Altitude | agl single value : 0 |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B767-300 and 300 ER |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : parked ground : taxi |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
Experience | flight attendant time airline total : 19 flight attendant time total : 19 flight attendant time type : 75 |
ASRS Report | 623281 |
Person 2 | |
Affiliation | other |
Function | observation : passenger |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
Independent Detector | other other : 1 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Passenger in coach was very unruly, demanding and unrealistic in her demands off and on entire flight. Initially, she asked me for red wine to take a pill with prior to departure. She went on and on because she did not get a free upgrade to business class. Complained we charged for alcoholic beverages. Claimed discrimination because the cbs short subject was not in spanish. Pretty much everything was wrong and nothing was right. Although I don't believe flight attendants actually witnessed it, she was drinking at least 1 bottle of wine we did not sell her. Of course we suspect she stole it from the liquor cart. We cut her off after 3 drinks. She also went on and on about not being able to situation in another row and would not accept my explanation that these were crew rest seats. Later during the flight, when I was on break, she evidently took it upon herself to walk into business class galley, dropped her drawers, totally exposed, I believe, herself to flight attendants and more or less demanded they dry her clothes/shoes, I believe in the oven. This part I missed, thank goodness. After this final push, she finally sat down and shut up during breakfast and landing. Air carrier passenger service met her and questioned her. Airport security also, we are not sure. This lady was just impossible.
Original NASA ASRS Text
Title: A B767 FLT ATTENDANT, DURING A FLT FROM DFW TO SAEZ, RPTED THAT A WOMAN APPEARED IRRATIONAL AND UNDER THE INFLUENCE OF ALCOHOL.
Narrative: PAX IN COACH WAS VERY UNRULY, DEMANDING AND UNREALISTIC IN HER DEMANDS OFF AND ON ENTIRE FLT. INITIALLY, SHE ASKED ME FOR RED WINE TO TAKE A PILL WITH PRIOR TO DEP. SHE WENT ON AND ON BECAUSE SHE DID NOT GET A FREE UPGRADE TO BUSINESS CLASS. COMPLAINED WE CHARGED FOR ALCOHOLIC BEVERAGES. CLAIMED DISCRIMINATION BECAUSE THE CBS SHORT SUBJECT WAS NOT IN SPANISH. PRETTY MUCH EVERYTHING WAS WRONG AND NOTHING WAS RIGHT. ALTHOUGH I DON'T BELIEVE FLT ATTENDANTS ACTUALLY WITNESSED IT, SHE WAS DRINKING AT LEAST 1 BOTTLE OF WINE WE DID NOT SELL HER. OF COURSE WE SUSPECT SHE STOLE IT FROM THE LIQUOR CART. WE CUT HER OFF AFTER 3 DRINKS. SHE ALSO WENT ON AND ON ABOUT NOT BEING ABLE TO SIT IN ANOTHER ROW AND WOULD NOT ACCEPT MY EXPLANATION THAT THESE WERE CREW REST SEATS. LATER DURING THE FLT, WHEN I WAS ON BREAK, SHE EVIDENTLY TOOK IT UPON HERSELF TO WALK INTO BUSINESS CLASS GALLEY, DROPPED HER DRAWERS, TOTALLY EXPOSED, I BELIEVE, HERSELF TO FLT ATTENDANTS AND MORE OR LESS DEMANDED THEY DRY HER CLOTHES/SHOES, I BELIEVE IN THE OVEN. THIS PART I MISSED, THANK GOODNESS. AFTER THIS FINAL PUSH, SHE FINALLY SAT DOWN AND SHUT UP DURING BREAKFAST AND LNDG. ACR PAX SVC MET HER AND QUESTIONED HER. ARPT SECURITY ALSO, WE ARE NOT SURE. THIS LADY WAS JUST IMPOSSIBLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.