Narrative:

Numerous company air carrier's landing lga tells ground controller they have been cleared into their ramp area, when no clearance has been given. 2 occurrences were observed when 2 separate aircraft were given a control instruction to hold short of a taxiway, and without ATC authorization, the aircraft taxied themselves to the gate. In one instance, controller had given a control instruction to a different aircraft to taxi opposite direction into the path of the aircraft in violation. In a totally separate situation, the company ramp control called the tower cabin attendant to advise the ground controller that the information the pilots are giving us are in total confliction from what the company has told the pilot. It seems that company air carrier flcs are under tremendous pressure for an 'on time' performance, but with the unorganized fashion in which they are running their operation at lga, safety is being put at the bottom of their priority list. Air carrier company is only one air carrier at lga, and their lack of professionalism is jeopardizing the service and safety of all other users. A solution to the problem could be for a tower controller to be placed in the company ramp tower to insure safety, since 50 percent of company operations are non-visible to the tower cabin attendant.

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Original NASA ASRS Text

Title: ACR COMPANY ACFT NON ADHERENCE TO ATC CLRNC TAXI WITHOUT CLRNC.

Narrative: NUMEROUS COMPANY ACR'S LNDG LGA TELLS GND CTLR THEY HAVE BEEN CLRED INTO THEIR RAMP AREA, WHEN NO CLRNC HAS BEEN GIVEN. 2 OCCURRENCES WERE OBSERVED WHEN 2 SEPARATE ACFT WERE GIVEN A CTL INSTRUCTION TO HOLD SHORT OF A TXWY, AND WITHOUT ATC AUTHORIZATION, THE ACFT TAXIED THEMSELVES TO THE GATE. IN ONE INSTANCE, CTLR HAD GIVEN A CTL INSTRUCTION TO A DIFFERENT ACFT TO TAXI OPPOSITE DIRECTION INTO THE PATH OF THE ACFT IN VIOLATION. IN A TOTALLY SEPARATE SIT, THE COMPANY RAMP CTL CALLED THE TWR CAB TO ADVISE THE GND CTLR THAT THE INFO THE PLTS ARE GIVING US ARE IN TOTAL CONFLICTION FROM WHAT THE COMPANY HAS TOLD THE PLT. IT SEEMS THAT COMPANY ACR FLCS ARE UNDER TREMENDOUS PRESSURE FOR AN 'ON TIME' PERFORMANCE, BUT WITH THE UNORGANIZED FASHION IN WHICH THEY ARE RUNNING THEIR OP AT LGA, SAFETY IS BEING PUT AT THE BOTTOM OF THEIR PRIORITY LIST. ACR COMPANY IS ONLY ONE ACR AT LGA, AND THEIR LACK OF PROFESSIONALISM IS JEOPARDIZING THE SVC AND SAFETY OF ALL OTHER USERS. A SOLUTION TO THE PROB COULD BE FOR A TWR CTLR TO BE PLACED IN THE COMPANY RAMP TWR TO INSURE SAFETY, SINCE 50 PERCENT OF COMPANY OPS ARE NON-VISIBLE TO THE TWR CAB.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.