Narrative:

Upon servicing the airplane in mht a flight attendant discovered that 1 of the aft doors (I believe the galley service door) was difficult to open. The captain looked at the door and found that the handle could be moved past the normal limit and when the handle was aligned with the red arrow the door opened normally. We flew to dca where a mechanic looked at the door. The mechanic was talking to the flight attendants on the jetway and said it could not be repaired because the part was not available in dca. I went into the terminal to tell the captain the flight attendants and mechanic needed to speak with him. I went back to the flight deck to prepare for the next leg. The captain entered the flight deck and said the airplane was ok to take to mco which we did. The next day the lead flight attendant told me that she thought we should not have taken the aircraft to mco and that she was going to file a report with her supervisor. The following day in dca I saw the lead flight attendant and the captain talking in the employee parking lot. She said the captain ignored her concern about the door and she should have refused to take the flight to mco. The captain said he looked at the door and she never said she thought it was not safe. He said he would have canceled the flight if she had. I should have asked the captain what exactly was wrong with the door and if the flight attendants were all happy with it. The captain should have taken the hint from the flight attendant and asked if she thought it was unsafe. We started the series of flts late and I believe the captain was preoccupied with getting back on schedule. The flight attendant should have said directly that she thought the door was unsafe when she was not getting the desired response from the captain.

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Original NASA ASRS Text

Title: MLG FLIES WITH GALLEY SVC DOOR WITH HANDLE THAT MOVES PAST THE NORMAL LIMIT AND OPENS WITH THE RED ARROW ALIGNED.

Narrative: UPON SERVICING THE AIRPLANE IN MHT A FLT ATTENDANT DISCOVERED THAT 1 OF THE AFT DOORS (I BELIEVE THE GALLEY SVC DOOR) WAS DIFFICULT TO OPEN. THE CAPT LOOKED AT THE DOOR AND FOUND THAT THE HANDLE COULD BE MOVED PAST THE NORMAL LIMIT AND WHEN THE HANDLE WAS ALIGNED WITH THE RED ARROW THE DOOR OPENED NORMALLY. WE FLEW TO DCA WHERE A MECH LOOKED AT THE DOOR. THE MECH WAS TALKING TO THE FLT ATTENDANTS ON THE JETWAY AND SAID IT COULD NOT BE REPAIRED BECAUSE THE PART WAS NOT AVAILABLE IN DCA. I WENT INTO THE TERMINAL TO TELL THE CAPT THE FLT ATTENDANTS AND MECH NEEDED TO SPEAK WITH HIM. I WENT BACK TO THE FLT DECK TO PREPARE FOR THE NEXT LEG. THE CAPT ENTERED THE FLT DECK AND SAID THE AIRPLANE WAS OK TO TAKE TO MCO WHICH WE DID. THE NEXT DAY THE LEAD FLT ATTENDANT TOLD ME THAT SHE THOUGHT WE SHOULD NOT HAVE TAKEN THE ACFT TO MCO AND THAT SHE WAS GOING TO FILE A RPT WITH HER SUPVR. THE FOLLOWING DAY IN DCA I SAW THE LEAD FLT ATTENDANT AND THE CAPT TALKING IN THE EMPLOYEE PARKING LOT. SHE SAID THE CAPT IGNORED HER CONCERN ABOUT THE DOOR AND SHE SHOULD HAVE REFUSED TO TAKE THE FLT TO MCO. THE CAPT SAID HE LOOKED AT THE DOOR AND SHE NEVER SAID SHE THOUGHT IT WAS NOT SAFE. HE SAID HE WOULD HAVE CANCELED THE FLT IF SHE HAD. I SHOULD HAVE ASKED THE CAPT WHAT EXACTLY WAS WRONG WITH THE DOOR AND IF THE FLT ATTENDANTS WERE ALL HAPPY WITH IT. THE CAPT SHOULD HAVE TAKEN THE HINT FROM THE FLT ATTENDANT AND ASKED IF SHE THOUGHT IT WAS UNSAFE. WE STARTED THE SERIES OF FLTS LATE AND I BELIEVE THE CAPT WAS PREOCCUPIED WITH GETTING BACK ON SCHEDULE. THE FLT ATTENDANT SHOULD HAVE SAID DIRECTLY THAT SHE THOUGHT THE DOOR WAS UNSAFE WHEN SHE WAS NOT GETTING THE DESIRED RESPONSE FROM THE CAPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.