ATR72 missing the second assist hand RAIL. Passenger falls down the stairs.

Attributes
ACN	353622
Time
Date	199610
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ord
State Reference	IL
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Medium Transport, High Wing, 2 Turboprop Eng
Navigation In Use	Other Other
Flight Phase	ground : parked
Flight Plan	None
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	353622
Person 2
Affiliation	Other
Function	observation : passenger
Events
Anomaly	aircraft equipment problem : less severe other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Primary Problem	Aircraft
Air Traffic Incident	other

Narrative:

Second assist hand RAIL missing on ATR72 passenger entry and deplaning stairs. Passenger on flight cmh to ord was deplaning the aircraft in ord and slipped and fell down the stairs of the aircraft. She skinned up both legs and bruised them, and tore her nylons. She did not want medical assistance, said she was alright. The walker was standing at the bottom of stairs on right side of the stairs and he assisted her, and helped her. I did not see what had happened until he was already helping her. I was deplaning passenger and passenger were lined up on the stairs behind her and I couldn't really see. When I realized the line wasn't moving, I glanced around passenger to see to the bottom of the stairs. I saw him helping her up.

Original NASA ASRS Text

Title: ATR72 MISSING THE SECOND ASSIST HAND RAIL. PAX FALLS DOWN THE STAIRS.

Narrative: SECOND ASSIST HAND RAIL MISSING ON ATR72 PAX ENTRY AND DEPLANING STAIRS. PAX ON FLT CMH TO ORD WAS DEPLANING THE ACFT IN ORD AND SLIPPED AND FELL DOWN THE STAIRS OF THE ACFT. SHE SKINNED UP BOTH LEGS AND BRUISED THEM, AND TORE HER NYLONS. SHE DID NOT WANT MEDICAL ASSISTANCE, SAID SHE WAS ALRIGHT. THE WALKER WAS STANDING AT THE BOTTOM OF STAIRS ON R SIDE OF THE STAIRS AND HE ASSISTED HER, AND HELPED HER. I DID NOT SEE WHAT HAD HAPPENED UNTIL HE WAS ALREADY HELPING HER. I WAS DEPLANING PAX AND PAX WERE LINED UP ON THE STAIRS BEHIND HER AND I COULDN'T REALLY SEE. WHEN I REALIZED THE LINE WASN'T MOVING, I GLANCED AROUND PAX TO SEE TO THE BOTTOM OF THE STAIRS. I SAW HIM HELPING HER UP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.