Flight attendant report regarding an unruly passenger who physically and verbally abused the flight attendant. The incident centered around the lack of a special meal which had been ordered but was not aboard the aircraft. Auths met the aircraft and several witnesses spoke with them when passenger was arrested.

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Attributes
ACN	380010
Time
Date	199709
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : jfk
State Reference	NY
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zny
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
Experience	flight time last 90 days : 6 flight time total : 13 flight time type : 90
ASRS Report	380010
Person 2
Affiliation	Other
Function	observation : passenger
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger did not receive a special meal. I told him we did not have the meal. He verbally, and physically assaulted me. Something needs to be done to stop this abuse on flight attendants. Callback conversation with reporter revealed the following information: reporter states the passenger was quite upset and after reporter explained the situation, he walked away to continue his duties. The passenger got up and yelled at him, then hit him from the back. Passenger began yelling obscenities. Reporter went forward to tell the captain of the incident and auths met the aircraft. There were 3 witnesses who spoke with the police and gave their statements. Reporter filed a company report and received a call from his supervisor complimenting him on his handling of the situation. He is not aware of any further action.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN UNRULY PAX WHO PHYSICALLY AND VERBALLY ABUSED THE FLT ATTENDANT. THE INCIDENT CTRED AROUND THE LACK OF A SPECIAL MEAL WHICH HAD BEEN ORDERED BUT WAS NOT ABOARD THE ACFT. AUTHS MET THE ACFT AND SEVERAL WITNESSES SPOKE WITH THEM WHEN PAX WAS ARRESTED.

Narrative: PAX DID NOT RECEIVE A SPECIAL MEAL. I TOLD HIM WE DID NOT HAVE THE MEAL. HE VERBALLY, AND PHYSICALLY ASSAULTED ME. SOMETHING NEEDS TO BE DONE TO STOP THIS ABUSE ON FLT ATTENDANTS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THE PAX WAS QUITE UPSET AND AFTER RPTR EXPLAINED THE SIT, HE WALKED AWAY TO CONTINUE HIS DUTIES. THE PAX GOT UP AND YELLED AT HIM, THEN HIT HIM FROM THE BACK. PAX BEGAN YELLING OBSCENITIES. RPTR WENT FORWARD TO TELL THE CAPT OF THE INCIDENT AND AUTHS MET THE ACFT. THERE WERE 3 WITNESSES WHO SPOKE WITH THE POLICE AND GAVE THEIR STATEMENTS. RPTR FILED A COMPANY RPT AND RECEIVED A CALL FROM HIS SUPVR COMPLIMENTING HIM ON HIS HANDLING OF THE SIT. HE IS NOT AWARE OF ANY FURTHER ACTION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.