37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 475564 |
Time | |
Date | 200005 |
Day | Fri |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | atc facility : zdv.artcc |
State Reference | CO |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : zdv.artcc |
Make Model Name | B767 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty oversight : flight attendant in charge |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
Experience | flight attendant time airline total : 24 flight attendant time total : 24 flight attendant time type : 75 |
ASRS Report | 475564 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : cab2 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
I was advised by flight attendant #2, that passenger mr X, in seat xh was violently kicking the seat of passenger ms Y in seat xh, while cursing. I spoke with the passenger and we needed to move him to another seat, as he continued to kick the seat as soon as I would leave. He kicked and pounded on the bathroom door, soiled the interior and repeatedly requested more alcohol. He would roam around the airplane, harassing the flight attendants for more cocktails, as soon as I would leave his side. I kept the captain informed and hoped to contain the situation. When I learned that he verbally threatened passenger mr yy in seat yy, it was decided to have the auths meet the flight. Callback conversation with reporter revealed the following information: the reporter stated that she didn't know if the man was drunk when he boarded in business class, because she was working first class. The whole incident started when the man tapped on the woman's shoulder sitting in front of him and told her that he had a problem with the man sitting next to her. He had never met either of them before, but just started to go suddenly crazy. He said he was going to 'situation on his *&%$#$ head, and kill him.' the innocent man said that he was afraid to get off the airplane with this guy following him. The police came onboard in jfk, handcuffed him and led him off before the other passenger got off.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, SFO-JFK. INTOXICATED PAX VERBALLY, PHYSICALLY ASSAULTED WOMAN AND MALE PAX, SOILED LAVATORY, ROAMED PLANE SHOUTING OBSCENITIES. CALL FOR AUTHS.
Narrative: I WAS ADVISED BY FLT ATTENDANT #2, THAT PAX MR X, IN SEAT XH WAS VIOLENTLY KICKING THE SEAT OF PAX MS Y IN SEAT XH, WHILE CURSING. I SPOKE WITH THE PAX AND WE NEEDED TO MOVE HIM TO ANOTHER SEAT, AS HE CONTINUED TO KICK THE SEAT AS SOON AS I WOULD LEAVE. HE KICKED AND POUNDED ON THE BATHROOM DOOR, SOILED THE INTERIOR AND REPEATEDLY REQUESTED MORE ALCOHOL. HE WOULD ROAM AROUND THE AIRPLANE, HARASSING THE FLT ATTENDANTS FOR MORE COCKTAILS, AS SOON AS I WOULD LEAVE HIS SIDE. I KEPT THE CAPT INFORMED AND HOPED TO CONTAIN THE SIT. WHEN I LEARNED THAT HE VERBALLY THREATENED PAX MR YY IN SEAT YY, IT WAS DECIDED TO HAVE THE AUTHS MEET THE FLT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE DIDN'T KNOW IF THE MAN WAS DRUNK WHEN HE BOARDED IN BUSINESS CLASS, BECAUSE SHE WAS WORKING FIRST CLASS. THE WHOLE INCIDENT STARTED WHEN THE MAN TAPPED ON THE WOMAN'S SHOULDER SITTING IN FRONT OF HIM AND TOLD HER THAT HE HAD A PROB WITH THE MAN SITTING NEXT TO HER. HE HAD NEVER MET EITHER OF THEM BEFORE, BUT JUST STARTED TO GO SUDDENLY CRAZY. HE SAID HE WAS GOING TO 'SIT ON HIS *&%$#$ HEAD, AND KILL HIM.' THE INNOCENT MAN SAID THAT HE WAS AFRAID TO GET OFF THE AIRPLANE WITH THIS GUY FOLLOWING HIM. THE POLICE CAME ONBOARD IN JFK, HANDCUFFED HIM AND LED HIM OFF BEFORE THE OTHER PAX GOT OFF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.