Narrative:

Passenger came to aft galley during boarding process to purchase an alcoholic beverage. I informed him that we don't sell alcohol on the ground during boarding, but I did offer water or soda. He declined offer, started giving me a hard time about not giving him a drink -- was calling me names. I advised him that this was our procedure, and that if he didn't like it that he could get off the plane and find another way to his destination. He smelled strongly of alcohol, and I noticed that his seat was the 'F' seat (window) at the emergency exit row. I informed the #1 flight attendant, who informed captain. Captain called me on crew interphone and asked me to have passenger come to forward boarding door, where captain would be waiting for him. When I went to passenger's seat, he refused to go to front of plane. I advised captain of this. He asked me to tell passenger that he could come forward on his own or he would be physically removed from seat. Passenger went forward to speak with captain. Captain originally told passenger he could remain on plane, but that he would be served no alcohol, and that if he harassed flight attendants he would be removed. Passenger claimed captain was picking on him, he only wanted to go to vancouver and 'not bring a bomb on plane.' with this comment, captain had passenger removed. When agent saw passenger, she commented that passenger had given her a hard time at boarding gate. Passenger should never have been allowed on plane.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A PAX WHO BOARDED THE ACFT AND REQUESTED AN ALCOHOLIC BEVERAGE. WHEN TOLD THAT WAS NOT POSSIBLE HE STARTED TO GIVE THE FLT ATTENDANT A BAD TIME AND CALLING HER NAMES. HE SMELLED STRONGLY OF ALCOHOL AND HIS SEAT ASSIGNMENT WAS AT AN EMER EXIT. WHEN CAPT WAS INFORMED HE REQUESTED THE PAX TO COME FORWARD TO SPEAK WITH HIM. DURING THEIR DISCUSSION THE PAX STATED 'WELL IT IS NOT LIKE I AM BRINGING A BOMB ON THE PLANE.' THE PAX WAS REMOVED.

Narrative: PAX CAME TO AFT GALLEY DURING BOARDING PROCESS TO PURCHASE AN ALCOHOLIC BEVERAGE. I INFORMED HIM THAT WE DON'T SELL ALCOHOL ON THE GND DURING BOARDING, BUT I DID OFFER WATER OR SODA. HE DECLINED OFFER, STARTED GIVING ME A HARD TIME ABOUT NOT GIVING HIM A DRINK -- WAS CALLING ME NAMES. I ADVISED HIM THAT THIS WAS OUR PROC, AND THAT IF HE DIDN'T LIKE IT THAT HE COULD GET OFF THE PLANE AND FIND ANOTHER WAY TO HIS DEST. HE SMELLED STRONGLY OF ALCOHOL, AND I NOTICED THAT HIS SEAT WAS THE 'F' SEAT (WINDOW) AT THE EMER EXIT ROW. I INFORMED THE #1 FLT ATTENDANT, WHO INFORMED CAPT. CAPT CALLED ME ON CREW INTERPHONE AND ASKED ME TO HAVE PAX COME TO FORWARD BOARDING DOOR, WHERE CAPT WOULD BE WAITING FOR HIM. WHEN I WENT TO PAX'S SEAT, HE REFUSED TO GO TO FRONT OF PLANE. I ADVISED CAPT OF THIS. HE ASKED ME TO TELL PAX THAT HE COULD COME FORWARD ON HIS OWN OR HE WOULD BE PHYSICALLY REMOVED FROM SEAT. PAX WENT FORWARD TO SPEAK WITH CAPT. CAPT ORIGINALLY TOLD PAX HE COULD REMAIN ON PLANE, BUT THAT HE WOULD BE SERVED NO ALCOHOL, AND THAT IF HE HARASSED FLT ATTENDANTS HE WOULD BE REMOVED. PAX CLAIMED CAPT WAS PICKING ON HIM, HE ONLY WANTED TO GO TO VANCOUVER AND 'NOT BRING A BOMB ON PLANE.' WITH THIS COMMENT, CAPT HAD PAX REMOVED. WHEN AGENT SAW PAX, SHE COMMENTED THAT PAX HAD GIVEN HER A HARD TIME AT BOARDING GATE. PAX SHOULD NEVER HAVE BEEN ALLOWED ON PLANE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.