A B737 flight attendant report on an unruly male passenger who would not stay seated while the aircr...

Attributes
ACN	535605
Time
Date	200201
Day	Wed
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : jfk.airport
State Reference	NY
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Controlling Facilities	tower : jfk.tower
Operator	common carrier : air carrier
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	ground : holding ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 8
Experience	flight attendant time airline total : 2.5 flight attendant time total : 2.5 flight attendant time type : 20
ASRS Report	535605
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger misconduct non adherence other
Independent Detector	other other : cab 2
Resolutory Action	other
Consequence	faa : investigated other
Supplementary
Problem Areas	Passenger Human Performance Environmental Factor
Primary Problem	Passenger Human Performance

Narrative:

The plane had landed and we were sitting on the taxiway waiting for a gate so the passenger could deplane. I had made several announcements over the PA to please remain seated as we were still not at the gate. Passenger #1 was continually getting out of his seat, and I kept asking passenger to remain seated. Flight attendant #3 (who was sitting in the forward aisle side jump seat) finally got out of her jump seat and told the man to situation down. When I looked down the aisle to see where she was going, it appeared that the man may have hit her (he did not). She returned to me very upset and said she wanted the man arrested. I notified the captain of the incident and then went to speak to the passenger. He refused to give me his name or boarding pass and we had to wait for the police and security personnel to board the plane to get his correct name. The plane finally continued to the gate where the captain made an announcement for all passenger to remain seated as security boarded the plane and removed the passenger. Then all passenger deplaned.

Original NASA ASRS Text

Title: A B737 FLT ATTENDANT RPT ON AN UNRULY MALE PAX WHO WOULD NOT STAY SEATED WHILE THE ACFT WAS WAITING FOR ITS GATE ASSIGNMENT AT JFK, NY.

Narrative: THE PLANE HAD LANDED AND WE WERE SITTING ON THE TXWY WAITING FOR A GATE SO THE PAX COULD DEPLANE. I HAD MADE SEVERAL ANNOUNCEMENTS OVER THE PA TO PLEASE REMAIN SEATED AS WE WERE STILL NOT AT THE GATE. PAX #1 WAS CONTINUALLY GETTING OUT OF HIS SEAT, AND I KEPT ASKING PAX TO REMAIN SEATED. FLT ATTENDANT #3 (WHO WAS SITTING IN THE FORWARD AISLE SIDE JUMP SEAT) FINALLY GOT OUT OF HER JUMP SEAT AND TOLD THE MAN TO SIT DOWN. WHEN I LOOKED DOWN THE AISLE TO SEE WHERE SHE WAS GOING, IT APPEARED THAT THE MAN MAY HAVE HIT HER (HE DID NOT). SHE RETURNED TO ME VERY UPSET AND SAID SHE WANTED THE MAN ARRESTED. I NOTIFIED THE CAPT OF THE INCIDENT AND THEN WENT TO SPEAK TO THE PAX. HE REFUSED TO GIVE ME HIS NAME OR BOARDING PASS AND WE HAD TO WAIT FOR THE POLICE AND SECURITY PERSONNEL TO BOARD THE PLANE TO GET HIS CORRECT NAME. THE PLANE FINALLY CONTINUED TO THE GATE WHERE THE CAPT MADE AN ANNOUNCEMENT FOR ALL PAX TO REMAIN SEATED AS SECURITY BOARDED THE PLANE AND REMOVED THE PAX. THEN ALL PAX DEPLANED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B737 flight attendant report on an unruly male passenger who would not stay seated while the aircraft was waiting for its gate assignment at jfk, ny.