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Multiple flight attendant report, S80, den-dfw, passenger removed from flight for refusing to stow luggage, shoved flight attendant.
| Attributes | |
| ACN | 445381 |
| Time | |
| Date | 199907 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : den.airport |
| State Reference | CO |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 2 |
| Experience | flight attendant time airline total : 26 flight attendant time total : 26 |
| ASRS Report | 445381 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 4 flight attendant time total : 4 flight attendant time type : 90 |
| ASRS Report | 444802 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
During boarding, passenger put his bags in flight attendant overhead bin. I waited to see if he was seated in first class before I said anything to him. He almost passed me at coat closet. I asked him where was he seated, and he said row xx. I asked him if he could take his bags out of first class and put it in the row above his seat. Well! 'Why did I ask him that?' he became mad. He was angry at me and started to talk loud and pushed or shoved me in the closet when he set his briefcase down at my feet. The captain was notified by me. I notified the agent, and they notified supervisor. He was removed from the flight. Another passenger was the witness.
Original NASA ASRS Text
Title: MULTIPLE FLT ATTENDANT RPT, S80, DEN-DFW, PAX REMOVED FROM FLT FOR REFUSING TO STOW LUGGAGE, SHOVED FLT ATTENDANT.
Narrative: DURING BOARDING, PAX PUT HIS BAGS IN FLT ATTENDANT OVERHEAD BIN. I WAITED TO SEE IF HE WAS SEATED IN FIRST CLASS BEFORE I SAID ANYTHING TO HIM. HE ALMOST PASSED ME AT COAT CLOSET. I ASKED HIM WHERE WAS HE SEATED, AND HE SAID ROW XX. I ASKED HIM IF HE COULD TAKE HIS BAGS OUT OF FIRST CLASS AND PUT IT IN THE ROW ABOVE HIS SEAT. WELL! 'WHY DID I ASK HIM THAT?' HE BECAME MAD. HE WAS ANGRY AT ME AND STARTED TO TALK LOUD AND PUSHED OR SHOVED ME IN THE CLOSET WHEN HE SET HIS BRIEFCASE DOWN AT MY FEET. THE CAPT WAS NOTIFIED BY ME. I NOTIFIED THE AGENT, AND THEY NOTIFIED SUPVR. HE WAS REMOVED FROM THE FLT. ANOTHER PAX WAS THE WITNESS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.