Narrative:

Passenger at exit row seat refused to place her dog in his kennel during the flight. Flight attendants advised her several times, including me, showing her the safety manual regarding pets in cabin. At the time to prepare for landing, the passenger again refused to put her dog in the kennel and place it under the seat. I advised her she was blocking an exit. Passenger became verbally upset, telling me I was harassing her and to leave her alone. I proceeded to first class. The other main cabin flight attendants told passenger the same thing regarding the dog, and passenger could be heard yelling all the way in first class. The decision was made to have flight met by the auths and management. Callback conversation with reporter revealed the following information: the reporter said that when the crew realized that the woman had a dog, it was too late to move her. The crew immediately looked in their manual to see if it was against an far to seat a passenger with a pet in a kennel at an exit row. According to their manual, as long as the kennel fits under the seat in front, it's ok to seat passenger with pets at exit rows. The crew was shocked, because they were under the impression that no animals, whatsoever, were allowed in exit rows, and the crew thought that, after this incident, the rule should be changed. When the police met the flight, they asked how the flight attendants wanted to pursue this, whether they wanted the incident filed as an in-flight disturbance or a local charge. The crew told them to file it under an in-flight disturbance, so the police immediately called the fbi. The airline manager, who met the flight, made sure that the woman would be blacklisted on their computer, so as not to be allowed on any more of their flts.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, MD80, RNO-DFW, PAX WITH DOG IN KENNEL BOARDED IN EXIT ROW, DOG OUT OF KENNEL INFLT AND FOR LNDG. VIOLATION OF FAR.

Narrative: PAX AT EXIT ROW SEAT REFUSED TO PLACE HER DOG IN HIS KENNEL DURING THE FLT. FLT ATTENDANTS ADVISED HER SEVERAL TIMES, INCLUDING ME, SHOWING HER THE SAFETY MANUAL REGARDING PETS IN CABIN. AT THE TIME TO PREPARE FOR LNDG, THE PAX AGAIN REFUSED TO PUT HER DOG IN THE KENNEL AND PLACE IT UNDER THE SEAT. I ADVISED HER SHE WAS BLOCKING AN EXIT. PAX BECAME VERBALLY UPSET, TELLING ME I WAS HARASSING HER AND TO LEAVE HER ALONE. I PROCEEDED TO FIRST CLASS. THE OTHER MAIN CABIN FLT ATTENDANTS TOLD PAX THE SAME THING REGARDING THE DOG, AND PAX COULD BE HEARD YELLING ALL THE WAY IN FIRST CLASS. THE DECISION WAS MADE TO HAVE FLT MET BY THE AUTHS AND MGMNT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT WHEN THE CREW REALIZED THAT THE WOMAN HAD A DOG, IT WAS TOO LATE TO MOVE HER. THE CREW IMMEDIATELY LOOKED IN THEIR MANUAL TO SEE IF IT WAS AGAINST AN FAR TO SEAT A PAX WITH A PET IN A KENNEL AT AN EXIT ROW. ACCORDING TO THEIR MANUAL, AS LONG AS THE KENNEL FITS UNDER THE SEAT IN FRONT, IT'S OK TO SEAT PAX WITH PETS AT EXIT ROWS. THE CREW WAS SHOCKED, BECAUSE THEY WERE UNDER THE IMPRESSION THAT NO ANIMALS, WHATSOEVER, WERE ALLOWED IN EXIT ROWS, AND THE CREW THOUGHT THAT, AFTER THIS INCIDENT, THE RULE SHOULD BE CHANGED. WHEN THE POLICE MET THE FLT, THEY ASKED HOW THE FLT ATTENDANTS WANTED TO PURSUE THIS, WHETHER THEY WANTED THE INCIDENT FILED AS AN INFLT DISTURBANCE OR A LCL CHARGE. THE CREW TOLD THEM TO FILE IT UNDER AN INFLT DISTURBANCE, SO THE POLICE IMMEDIATELY CALLED THE FBI. THE AIRLINE MGR, WHO MET THE FLT, MADE SURE THAT THE WOMAN WOULD BE BLACKLISTED ON THEIR COMPUTER, SO AS NOT TO BE ALLOWED ON ANY MORE OF THEIR FLTS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.