Flight attendant report, B757, jfk-yvr, unruly passenger removed on boarding by gate agents and capt...

Attributes
ACN	446340
Time
Date	199908
Day	Sun
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : jfk.airport
State Reference	NY
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 1.2 flight attendant time total : 1.2 flight attendant time type : 20
ASRS Report	446340
Person 2
Affiliation	company : air carrier
Function	other personnel
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance Company Chart Or Publication
Primary Problem	Passenger Human Performance

Narrative:

As flight attendant #1, I was preparing the galley when I heard people arguing. I looked toward the boarding door and I saw the agent and a passenger. The passenger was screaming about his seat. The agent was explaining that he arrived later than 10 mins before departure and she gave his seat away. She said you have a seat, so either get onboard and take the seat, or get off. The argument continued and the passenger started pointing in the agent's face. Another agent arrived and explained to the passenger that he can't threaten (or point at) the agent and to please step off the plane. The passenger refused to move and the captain also had to step in. The argument continued and the agent decided that this passenger was no longer going on this flight. The passenger would not move off the plane, so security was called. At this point, we were past departure time. Security arrived and, eventually, after more yelling and arguing, the passenger stepped off the plane. The captain shut the door and we finally departed.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B757, JFK-YVR, UNRULY PAX REMOVED ON BOARDING BY GATE AGENTS AND CAPT.

Narrative: AS FLT ATTENDANT #1, I WAS PREPARING THE GALLEY WHEN I HEARD PEOPLE ARGUING. I LOOKED TOWARD THE BOARDING DOOR AND I SAW THE AGENT AND A PAX. THE PAX WAS SCREAMING ABOUT HIS SEAT. THE AGENT WAS EXPLAINING THAT HE ARRIVED LATER THAN 10 MINS BEFORE DEP AND SHE GAVE HIS SEAT AWAY. SHE SAID YOU HAVE A SEAT, SO EITHER GET ONBOARD AND TAKE THE SEAT, OR GET OFF. THE ARGUMENT CONTINUED AND THE PAX STARTED POINTING IN THE AGENT'S FACE. ANOTHER AGENT ARRIVED AND EXPLAINED TO THE PAX THAT HE CAN'T THREATEN (OR POINT AT) THE AGENT AND TO PLEASE STEP OFF THE PLANE. THE PAX REFUSED TO MOVE AND THE CAPT ALSO HAD TO STEP IN. THE ARGUMENT CONTINUED AND THE AGENT DECIDED THAT THIS PAX WAS NO LONGER GOING ON THIS FLT. THE PAX WOULD NOT MOVE OFF THE PLANE, SO SECURITY WAS CALLED. AT THIS POINT, WE WERE PAST DEP TIME. SECURITY ARRIVED AND, EVENTUALLY, AFTER MORE YELLING AND ARGUING, THE PAX STEPPED OFF THE PLANE. THE CAPT SHUT THE DOOR AND WE FINALLY DEPARTED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report, B757, jfk-yvr, unruly passenger removed on boarding by gate agents and captain.