 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant report, B757, jfk-aua, passenger threatened flight attendant. Passenger detained in aruba on arrival and blacklisted on the airline.
| Attributes | |
| ACN | 446754 |
| Time | |
| Date | 199908 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 60 |
| ASRS Report | 446754 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : cabin number 1 |
| Resolutory Action | none taken : anomaly accepted other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
The passenger was drunk and asked a flight attendant for a beer. When the flight attendant politely refused him, he became belligerent and threatened to punch the flight attendant. The captain was then informed, and the first officer came back into the cabin and told the passenger to be quiet and if it happened again he would land the plane. We landed at our original destination and auths met the plane. The passenger was detained for approximately 1 hour. He was also asked to take a different carrier on his return flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B757, JFK-AUA, PAX THREATENED FLT ATTENDANT. PAX DETAINED IN ARUBA ON ARR AND BLACKLISTED ON THE AIRLINE.
Narrative: THE PAX WAS DRUNK AND ASKED A FLT ATTENDANT FOR A BEER. WHEN THE FLT ATTENDANT POLITELY REFUSED HIM, HE BECAME BELLIGERENT AND THREATENED TO PUNCH THE FLT ATTENDANT. THE CAPT WAS THEN INFORMED, AND THE FO CAME BACK INTO THE CABIN AND TOLD THE PAX TO BE QUIET AND IF IT HAPPENED AGAIN HE WOULD LAND THE PLANE. WE LANDED AT OUR ORIGINAL DEST AND AUTHS MET THE PLANE. THE PAX WAS DETAINED FOR APPROX 1 HR. HE WAS ALSO ASKED TO TAKE A DIFFERENT CARRIER ON HIS RETURN FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.