Flight attendant report, B767-300, brussels to ord, flight attendant burned from malfunctioning oven...

Attributes
ACN	452245
Time
Date	199910
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : eggx.artcc
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : eggx.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 36 flight attendant time total : 36 flight attendant time type : 60
ASRS Report	452245
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event other
Independent Detector	other other : cab 2
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Maintenance Human Performance Cabin Crew Human Performance Company
Primary Problem	Company

Narrative:

I was the coach galley flight attendant. With almost a full load, there were only 4 of us in main cabin to do our meal service. I had finished serving 1 cart, and was about to load meals into a second cart for flight attendant #10 who was working the l-hand side of aircraft and was slower. The door of the cart had not latched back along the cart side (5 out of 11 carts had the same problem) and as I turned with a hot oven rack in my hands (covered with long oven gloves) the door had almost swung shut. I tried to hold the door open with the rack and it slipped to one side a little, burning me in the process. The burn is about 3 inches long and took a considerable amount of skin off. It is just inside the elbow area. I put ice on the burn immediately, however, I had a meal service to deliver, and so had to get back into the cabin to continue serving. Our #6 flight attendant came back as we were picking up trays, so I was able to continue putting ice packs on the burn. Had we had another flight attendant in main cabin, this probably would not have happened as I would have had more time to tape up the carts, etc, and would not have been in such a hurry.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B767-300, BRUSSELS TO ORD, FLT ATTENDANT BURNED FROM MALFUNCTIONING OVEN CART.

Narrative: I WAS THE COACH GALLEY FLT ATTENDANT. WITH ALMOST A FULL LOAD, THERE WERE ONLY 4 OF US IN MAIN CABIN TO DO OUR MEAL SVC. I HAD FINISHED SERVING 1 CART, AND WAS ABOUT TO LOAD MEALS INTO A SECOND CART FOR FLT ATTENDANT #10 WHO WAS WORKING THE L-HAND SIDE OF ACFT AND WAS SLOWER. THE DOOR OF THE CART HAD NOT LATCHED BACK ALONG THE CART SIDE (5 OUT OF 11 CARTS HAD THE SAME PROB) AND AS I TURNED WITH A HOT OVEN RACK IN MY HANDS (COVERED WITH LONG OVEN GLOVES) THE DOOR HAD ALMOST SWUNG SHUT. I TRIED TO HOLD THE DOOR OPEN WITH THE RACK AND IT SLIPPED TO ONE SIDE A LITTLE, BURNING ME IN THE PROCESS. THE BURN IS ABOUT 3 INCHES LONG AND TOOK A CONSIDERABLE AMOUNT OF SKIN OFF. IT IS JUST INSIDE THE ELBOW AREA. I PUT ICE ON THE BURN IMMEDIATELY, HOWEVER, I HAD A MEAL SVC TO DELIVER, AND SO HAD TO GET BACK INTO THE CABIN TO CONTINUE SERVING. OUR #6 FLT ATTENDANT CAME BACK AS WE WERE PICKING UP TRAYS, SO I WAS ABLE TO CONTINUE PUTTING ICE PACKS ON THE BURN. HAD WE HAD ANOTHER FLT ATTENDANT IN MAIN CABIN, THIS PROBABLY WOULD NOT HAVE HAPPENED AS I WOULD HAVE HAD MORE TIME TO TAPE UP THE CARTS, ETC, AND WOULD NOT HAVE BEEN IN SUCH A HURRY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report, B767-300, brussels to ord, flight attendant burned from malfunctioning oven cart.