DH8. Controller was unhappy with crews descent rate.

Attributes
ACN	453800
Time
Date	199910
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	navaid : bal.vortac
State Reference	MD
Altitude	msl bound lower : 15000 msl bound upper : 19000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zny.artcc tower : cle.tower
Operator	common carrier : air carrier
Make Model Name	Dash 8 Series Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	descent : vacating altitude
Route In Use	arrival : on vectors
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : cfi
Experience	flight time last 90 days : 178 flight time total : 13670 flight time type : 8700
ASRS Report	453800
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial
Events
Anomaly	other anomaly other
Independent Detector	other controllera
Resolutory Action	none taken : detected after the fact
Supplementary
Problem Areas	FAA Flight Crew Human Performance ATC Human Performance
Primary Problem	ATC Human Performance
Situations
ATC Facility	procedure or policy : zny.artcc

Narrative:

ZNY cleared us from FL190 to 15000 ft and told 'no delay.' immediately began descent and while going through 1000 FPM, was queried by controller about descent rate saying he showed us only 800 ft lower in 15 NM. Explained we were doing 1000 FPM but we were actually in process of increasing the rate. Controller was extremely rude and agitated and told us to do a 360 degree turn (did not specify what direction). We made a right 360 degree and then were cleared direct bwi. Summary and opinion: I (captain) feel that the controller got overloaded and behind as I believe he was trying to descend an air carrier flight over the top of us as he made a rude comment to the air carrier crew about our descent rate. Suggestions: 1) don't overload inexperienced controller. 2) descend at a rate of 2000 FPM when told 'no delay.'

Original NASA ASRS Text

Title: DH8. CTLR WAS UNHAPPY WITH CREWS DSCNT RATE.

Narrative: ZNY CLRED US FROM FL190 TO 15000 FT AND TOLD 'NO DELAY.' IMMEDIATELY BEGAN DSCNT AND WHILE GOING THROUGH 1000 FPM, WAS QUERIED BY CTLR ABOUT DSCNT RATE SAYING HE SHOWED US ONLY 800 FT LOWER IN 15 NM. EXPLAINED WE WERE DOING 1000 FPM BUT WE WERE ACTUALLY IN PROCESS OF INCREASING THE RATE. CTLR WAS EXTREMELY RUDE AND AGITATED AND TOLD US TO DO A 360 DEG TURN (DID NOT SPECIFY WHAT DIRECTION). WE MADE A R 360 DEG AND THEN WERE CLRED DIRECT BWI. SUMMARY AND OPINION: I (CAPT) FEEL THAT THE CTLR GOT OVERLOADED AND BEHIND AS I BELIEVE HE WAS TRYING TO DSND AN ACR FLT OVER THE TOP OF US AS HE MADE A RUDE COMMENT TO THE ACR CREW ABOUT OUR DSCNT RATE. SUGGESTIONS: 1) DON'T OVERLOAD INEXPERIENCED CTLR. 2) DSND AT A RATE OF 2000 FPM WHEN TOLD 'NO DELAY.'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.