Cabin attendant report, fll-lga, on boarding and taxi, passenger refused to situation in assigned seat, stood up on taxi, insisting on first class seat. Captain returned to gate, passenger removed.

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Attributes
ACN	457577
Time
Date	199911
Day	Thu
Place
Locale Reference	airport : fll.airport
State Reference	FL
Altitude	agl single value : 0
Aircraft 1
Controlling Facilities	tower : fll.tower
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground : pushback ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
ASRS Report	457577
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : 1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger had main cabin boarding pass, but insisted on sitting in first class seat, when I asked him to move back to his seat in the main cabin, he refused 3 times, then he stood up and slowly put on his coat and reached for his bag overhead. I went to the cockpit to tell the captain that the passenger was up -- do not take off. The passenger followed me to cockpit demanding my name. Captain returned to gate, passenger was removed.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, FLL-LGA, ON BOARDING AND TAXI, PAX REFUSED TO SIT IN ASSIGNED SEAT, STOOD UP ON TAXI, INSISTING ON FIRST CLASS SEAT. CAPT RETURNED TO GATE, PAX REMOVED.

Narrative: PAX HAD MAIN CABIN BOARDING PASS, BUT INSISTED ON SITTING IN FIRST CLASS SEAT, WHEN I ASKED HIM TO MOVE BACK TO HIS SEAT IN THE MAIN CABIN, HE REFUSED 3 TIMES, THEN HE STOOD UP AND SLOWLY PUT ON HIS COAT AND REACHED FOR HIS BAG OVERHEAD. I WENT TO THE COCKPIT TO TELL THE CAPT THAT THE PAX WAS UP -- DO NOT TAKE OFF. THE PAX FOLLOWED ME TO COCKPIT DEMANDING MY NAME. CAPT RETURNED TO GATE, PAX WAS REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.