Narrative:

Passenger was upset with his and his girlfriend's seats. He demanded new seats such as first class seats or clear other passenger out of a main cabin row, so he could sleep. This should be done because he was a frequent flier club member. Main cabin flight attendants did not act on his demands. (First class was almost full.) from that point, he stopped every flight attendant he saw, or rang his call lights to complain. He complained about airline, food, passenger service. He did this over and over and prevented the flight attendants to do their other in-flight duties. After I, the purser, went back and listened to him, after he finally got a row cleared, he still harassed the other flight attendants. Finally, the captain had to come back and talk to him. After captain went back to the cockpit, he continued harassing the flight attendants and ringing his call light. Callback conversation with reporter revealed the following information: the reporter stated that the captain told the man that he was in violation of the far of interfering with crew member duties, especially since he had to leave the cockpit to talk to him. The man still wouldn't quit walking around and stopping flight attendants. The captain then called for the FAA to meet the flight. When they landed, the FAA and security got on board and took the man off before other passenger deplaned. They interrogated the man, but he knew that they couldn't' really do anything to him because he had not threatened or physically assaulted the crew. Afterwards, the FAA held a debriefing with the whole crew on the plane.

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Original NASA ASRS Text

Title: MULTIPLE CABIN ATTENDANT RPT, DC10, ORD-HNL, PAX INTERFERED WITH CREW DUTIES. FAA MET THE FLT AND DETAINED THE PAX.

Narrative: PAX WAS UPSET WITH HIS AND HIS GIRLFRIEND'S SEATS. HE DEMANDED NEW SEATS SUCH AS FIRST CLASS SEATS OR CLR OTHER PAX OUT OF A MAIN CABIN ROW, SO HE COULD SLEEP. THIS SHOULD BE DONE BECAUSE HE WAS A FREQUENT FLIER CLUB MEMBER. MAIN CABIN FLT ATTENDANTS DID NOT ACT ON HIS DEMANDS. (FIRST CLASS WAS ALMOST FULL.) FROM THAT POINT, HE STOPPED EVERY FLT ATTENDANT HE SAW, OR RANG HIS CALL LIGHTS TO COMPLAIN. HE COMPLAINED ABOUT AIRLINE, FOOD, PAX SVC. HE DID THIS OVER AND OVER AND PREVENTED THE FLT ATTENDANTS TO DO THEIR OTHER INFLT DUTIES. AFTER I, THE PURSER, WENT BACK AND LISTENED TO HIM, AFTER HE FINALLY GOT A ROW CLRED, HE STILL HARASSED THE OTHER FLT ATTENDANTS. FINALLY, THE CAPT HAD TO COME BACK AND TALK TO HIM. AFTER CAPT WENT BACK TO THE COCKPIT, HE CONTINUED HARASSING THE FLT ATTENDANTS AND RINGING HIS CALL LIGHT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE CAPT TOLD THE MAN THAT HE WAS IN VIOLATION OF THE FAR OF INTERFERING WITH CREW MEMBER DUTIES, ESPECIALLY SINCE HE HAD TO LEAVE THE COCKPIT TO TALK TO HIM. THE MAN STILL WOULDN'T QUIT WALKING AROUND AND STOPPING FLT ATTENDANTS. THE CAPT THEN CALLED FOR THE FAA TO MEET THE FLT. WHEN THEY LANDED, THE FAA AND SECURITY GOT ON BOARD AND TOOK THE MAN OFF BEFORE OTHER PAX DEPLANED. THEY INTERROGATED THE MAN, BUT HE KNEW THAT THEY COULDN'T' REALLY DO ANYTHING TO HIM BECAUSE HE HAD NOT THREATENED OR PHYSICALLY ASSAULTED THE CREW. AFTERWARDS, THE FAA HELD A DEBRIEFING WITH THE WHOLE CREW ON THE PLANE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.