Flight attendant report, B767, jfk-lax, loud, unruly passenger interfered with cabin crew's duties.

Attributes
ACN	440994
Time
Date	199906
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 99
ASRS Report	440994
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : cab1
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I witnessed the passenger walking down the aisle during boarding talking loudly to himself about what a horrible airline XXX was. During cruise, he cornered the business class galley flight attendant. He told her he intended to get on the internet and tell the world the truth about XXX. Our in-flight duties were significantly delayed, because he was standing in our galley area. He was loud and angry.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B767, JFK-LAX, LOUD, UNRULY PAX INTERFERED WITH CABIN CREW'S DUTIES.

Narrative: I WITNESSED THE PAX WALKING DOWN THE AISLE DURING BOARDING TALKING LOUDLY TO HIMSELF ABOUT WHAT A HORRIBLE AIRLINE XXX WAS. DURING CRUISE, HE CORNERED THE BUSINESS CLASS GALLEY FLT ATTENDANT. HE TOLD HER HE INTENDED TO GET ON THE INTERNET AND TELL THE WORLD THE TRUTH ABOUT XXX. OUR INFLT DUTIES WERE SIGNIFICANTLY DELAYED, BECAUSE HE WAS STANDING IN OUR GALLEY AREA. HE WAS LOUD AND ANGRY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.